Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
IBM is seeking to hire a Technical Support Professional Intern currently pursuing a degree with a track record of success in one of the following fields: Information Technology, Engineering, Computer Science, Information Systems, Computer Electronics, Telecommunications, Network Administration.
This is a client facing role that requires a candidate that will provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM Subject Matter Experts (SME). The candidate must have Problem Determination/Problem Source Identification (PD/PSI) experience. The candidate will communicate action plans to the Client or IBM representative as appropriate.
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The intern will also work on various projects that are strategic to IBM including Artificial Intelligence (Watson), Cognitive Support Platform (IBM's CRM),TCP/IP Networking and other Technical Support processes.
The candidate must have strong intrapersonal skills that enhance collaboration and relationship building while also managing dynamic workloads in an agile environment. Strong written and verbal communication skills is a must.
Required Technical and Professional Expertise
- Pursuing a degree in Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related fiel
- Excellent English communication skills (verbal and written)
- Acting in a respectful and professional manner to represent IBM to its high-profile clients
- Working in high pressure, dynamic situations with a large degree of autonomy
- Being agile and open-minded to quickly adapt to procedures and tools required for the position
- Focused and results oriented with commitment to accuracy and attention to details
- Excellent organizational, analytical, and problem determination/solving skills
Preferred Technical and Professional Expertise
- Client facing experience
- z/OS assembler, PL/X or SVC dump debugging experience
- z/OS support, development, test or system programming experience