Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
At IBM Bulgaria, in our Systems organization, we make sure that the world continues to operate driven by our latest and greatest technologies, such as System Z, Storage, Power, AIX and many other solutions.In our Client Innovation Center Sofia, the people have the chance to collaborate with the whole world and clients from every corner of it. We already have experts in development, DevOps, QA and Support Engineers. We also have opportunities in more client-oriented roles, such as Emergency Response Managers, Technical Escalation Managers, and many Project management roles.
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Your Role and Responsibilities
IBM Technical Software Engineer job responsibilities include the demonstration of exceptional communication skills to IBM clients, other IBM employees, and IBM management, timely updates for client situations, ability to effectively manage multiple complex situations, and an eagerness to gain deep technical product knowledge.
The person hired for this position will work with a world class technical support team responsible for supporting IBM Power Software Operating Systems and products.
Willingness to work during US working hours
What we offer:
- Company-paid training and certifications
- Work in a team with leading specialists
- Competitive remuneration package
- Diverse job role structure giving opportunities for growth within the team.
- Hybrid working model with flexibility to work from home on a regular basis.
- A workplace in an open, friendly hi-tech environment
- Recognition awards
- Additional health coverage
- Special offers and discounts/ corporate badge program
- Did we mention free coffee, snacks?
- Eco friendly travelers are welcome to the office - parking places for bikers and monthly allowance for transportation are available to all employees.
- Referral bonus program
Required Technical and Professional Expertise
- At least 1 year experience working in the area of Customer support.
- Basic knowledge of Operating System AIX, and UNIX or Linux
- Previous experience in technical support
- Experience/knowledge in file systems, security, and administration
- Strong customer driven focus
- Fluency in English - both written and verbal
- Good analytical and problem-solving skills
- Ability to work within a team
- Strong customer driven focus
A person interested in this role should have the desires to become a technical expert in one or more components with leading edge, open source, cloud and virtualization technologies and frameworks while becoming an effective communication channel between IBM clients and IBM management.
Preferred Technical and Professional Expertise
- Bachelor's Degree; Computer Science or Software Engineering
- C and UNIX / Linux shell script programming
- Working knowledge of common administration and debugging tools
- Additional consideration for existing knowledge of IP Security (IP), IBM support tools and processes