Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
The CSAM will lead and project manage escalated and critical client issues to resolution. They will drive the creation of RCAs and provide input to improve the overall client experience.

Required Technical and Professional Expertise
Problem solving, Customer Service and Collaboration/Teamwork are critical in this role. Requires the ability to communicate clearly with Internal and