Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

• The CSAM will lead and project manage escalated and critical client issues to resolution. They will drive the creation of RCAs and provide input to improve the overall client experience.

Required Technical and Professional Expertise

• Problem solving
• Customer Service and Collaboration/Teamwork are critical in this role.
• Requires the ability to communicate clearly with Internal and

external clients in spoken and written communications.
Preferred Technical and Professional Expertise

• Requires excellent coordination and organizational skills, able to lead diverse teams and multi-task within a team business network environment. Project Management skills are valuable.
• Experience and understanding of IBM Cloud Environment, WAS, Azure.