Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

• Oversee the delivery execution of the contract, ensuring all Scope of Work, Service Level Agreement, and Key Performance Indicators are met.
• Ensure adherence to all audit requirements and compliance with Business control guidelines and Key Control over Business requirements.
• Manage team performance, fostering a high-performance culture and ensuring high levels of employee engagement.
• End-to-end talent management of large delivery teams including hiring, training, retention, engagement, growth, and development of teams.
• Support continuous improvement and automation initiatives to streamline processes and enhance service delivery.
• Responsible for managing cost and achieving Cost Take-out targets with a focus on achieving price case profit margins.
• Develop and maintain strong relationships with clients, understanding their needs and expectations.
• Ensures the effective execution of digital marketing campaigns, requiring strong leadership, technical expertise, and adept client relationship management.
• Manage the entire lifecycle of marketing campaigns, from concept to analysis, adhering to timelines, budgets, and quality benchmarks.
• Manage and resolve client escalations efficiently, implementing preventative measures to minimize future risks.
• Lead the creation of POCs & SOPs to validate marketing strategies and collaborate on innovative solution designs tailored to client needs.
• Develop compelling responses to RFPs, coordinating with internal stakeholders and crafting strategic solutions.
• Oversee the planning, execution, and optimization of multi-channel digital marketing campaigns to ensure operational efficiency and high-quality delivery.
• Ensure smooth project initiation and transition by defining project scope, objectives, and deliverables with client expectations.
• Conduct in-depth analysis during the discovery phase to inform strategic direction and provide actionable insights and recommendations.

• Graduate/post-graduate with15-20 years of experience in digital marketing, leadership and team management.
• Proven track record of successful project delivery in a client-facing role.
• Demonstrated success in executing client contracts and managing service delivery.
• Strong knowledge of Adobe Experience Manager (AEM), Adobe Analytics, Adobe Campaign, and other Adobe Experience Cloud products.
• Salesforce Marketing Cloud (SFMC) for campaign automation, email marketing, and customer journey management.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Proficiency in project management tools such as JIRA, Trello, or MS Project.
• Strong problem-solving and decision-making abilities.

• PMP, Scrum Master, or Adobe Certified Expert certifications are highly desirable.
• Familiarity with hybrid cloud and AI-powered solutions.
• Flexibility to work in different time zones to accommodate global projects (working hours - 6:30PM to 3:30AM IST).
• Ability to think on feet, multi-task, prioritize and work under pressure.
• Responsible, with a positive attitude and ability to work well with a team.