Delivery Project Executive - Procurement BPO services

Your role and responsibilities

• Candidate should exhibit the IBM Growth Behaviors in everything they do by being Growth Minded (curious and open to feedback, experimentation, learning from everyone, and focusing on solutions over problems), Outcome Focused (testing the status quo and using a customer-centered and nimble approach), and Courageous (thinking independently, taking risks, and making critical decisions in tough situations)

• Lead the client engagement for Delivery from due diligence phase through transition and into steady-state delivery

• Support solution development, in conjunction with Sales, addressing client-specific Strategic Sourcing and Procurement Operations strategy and structure, program costs, gap/risk analysis and plan to closure

• Leadership of multiple sub-teams including sourcing, buying, operations, analytics, etc.

• Successful program implementation and ongoing management, including infrastructure, staffing/resources, documentation and training, service levels and fiscal cost management

• Implement an iterative, continuous improvement plan to meet contractual commitments

• Ensure continued achievement of client business objectives, which include Client Satisfaction (Net Promoter Score) and fiscal return on investment (ROI)

• Manage client obligations, stakeholder buy-in, governance, escalations, and renegotiations

• Program planning, continuous improvement, and resolution of conflict in complex scenarios

• Project Management including scope, costs, staffing, risks, audit, issue resolution, etc.

• Drive the responsibilities of the Sourcing Manager (SM) role where required, providing guidance and oversight regarding sourcing and category management strategy along with execution and savings targets establishment, tracking, calculation, and forecasting

• Engagement with Project Executive for issues such as for breach, problem resolution, root cause analysis, resource & performance issues, growth demands, etc.

• Support practice growth through account expansion (i.e., introduction of additional scope areas, emerging technologies, innovations within base scope to unlock value) and new client pursuits

• Support cost management through the use of varied IBM tools and internal monthly, quarterly, and annual interlock cadence to meet and exceed financial targets. Account Fiscal Management (P&L)

• Identify, own, deliver, and report on all contractually obligated service levels agreements (SLAs)

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Must have exceptional client-facing and consultative skills and experience
• Experience in category management and strategic sourcing, tactical buying, procurement operations, contract risk, supplier relationship management, as well as a strong knowledge of major Source-2-Pay applications
• Extensive sourcing experience is required in at least three (3) of the following indirect spend categories: Corporate and Professional Services; Enterprise Services; Technology Services and Equipment; Marketing and Communications; Travel; Facilities; MRO; Fleet; Capital Equipment; Logistics
• Must have a proven track record of leading and managing sourcing teams both on shore and off-shore.
• Financial Management experience
• Candidates must be willing and able to travel to client locations based on business requirements. Peak client travel may be up to 4 days/week and 3-4 weeks per month (e.g., early months with a new client); however, steady state travel is purposeful in nature and often less frequent (e.g., 2 weeks per month in most roles)
• This hybrid role requires the candidate to work from an IBM or client location at least 3 days per week

Preferred technical and professional experience

• Minimum of ten (10) years of experience in procurement consulting / business process outsourcing
• Expert knowledge of the 7-Step Sourcing Process

ABOUT BUSINESS UNIT

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.