Introduction
The Order to Cash Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
Your Role and Responsibilities
• Prepare monthly cash collection forecast
• Work with client in setting monthly collection targets
• Define prioritization tactics of the team
• Monitor daily performance of the team against target
• Represent the team in client or interlock meetings
• Manage stakeholders' requirements or expectations
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• Assist the Operations Manager in ensuring: a. Continuous improvement plans are in place b. Compliance with SLA's and Key Measurement targets c. Business controls are in place d. BCP readiness e. Seat Utilization target is met f. Compliance to all Center-related deliverables such as usage and analysis of TVC, ILC, CI targets, Business Controls, ASODs, DTPs, etc.
• Provide issue resolution to team members for escalated issues
• Build capability of the team: ensure proper on-boarding of new hires, building the skill sets of team members, periodically do Checkpoint and conduct people development (e.g. coaching) activities
• Provide explanations on monthly collection performance every month-end. • Review and approve Desktop procedure (DTP) Back-up resource for the OTC Collections and Cash App Practitioners
Required Technical and Professional Expertise
• Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills.
• Must possess a strong leadership ability and organizational commitment
• Adept in using at least MS Excel, MS Word, and MS PowerPoint.
• Highly organized, analytical, results-oriented and is keen on details.
• Has high level of maturity and sense of responsibility
• Has the ability to collaborate with others
• Highly motivated and proactive and unquestionable integrity
Preferred Technical and Professional Expertise
• Preferably at least 3 years of experience in a supervisory capacity in managing B2B collections team
• With experience in multinational and/or multi-cultural setting.
• Extensive working knowledge of SAP/GetPaid/ARCollect will be an advantage.
• Having training in Six Sigma or Agile will be an advantage