Delivery Consultant -CMOD Business Automation

As a member of IBM Technology Expert Labs-a team that is client-focused, courageous, pragmatic, and highly technical-you will work alongside clients to develop innovative solutions that address real business challenges.

If you are passionate about driving success in both your career and your clients' businesses, this role is for you. A typical day in this role may include:

• Effectively Solving Client Challenges - Understanding clients' key challenges and delivering solutions that provide tangible business value through design, development, integration, implementation, migration, and product support.
• Agile Planning and Execution - Creating and executing agile project plans, managing installation, provisioning, testing, production migration, and post-implementation support.
• Leading Technical Solution Workshops - Conducting and participating in technical discussions to drive solution adoption.
• Building Strong Relationships - Engaging effectively with stakeholders at all levels, from engineers to CxOs, and navigating complex discussions to achieve optimal resolutions.
• Exhibiting Self-Motivation and Problem-Solving Skills - Taking initiative, demonstrating curiosity, and proactively identifying solutions using data and collaboration.
• Collaboration and Communication - Working seamlessly across client, partner, and IBM teams to drive project success.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Act as a trusted advisor for clients in the Business Automation domain.
• Ensure the successful execution and on-time delivery of assigned projects.
• Work effectively both independently and collaboratively in a fast-paced, dynamic environment.
• Serve as a hands-on delivery consultant, responsible for installation, configuration, and troubleshooting (including performance optimization, third-party integrations, and security enhancements).
• Design, develop, and deploy solutions based on customer-specific requirements.

System Administration

• Install, configure, and manage IBM Content Manager OnDemand (CMOD) software.
• Administer user access, security settings, and permissions to ensure system integrity.

Maintenance and Upgrades

• Perform routine system maintenance, including backups, patches, and system updates.
• Plan and implement upgrades to newer IBM CMOD versions while ensuring minimal disruption.

User Support

• Provide technical assistance and troubleshoot issues related to IBM CMOD.
• Conduct user training sessions to enhance adoption and usability.

Monitoring and Reporting

• Implement monitoring tools to track system health, performance, and stability.
• Generate detailed reports on system usage, key performance metrics, and operational insights.

Preferred technical and professional experience

• Familiarity with software development life cycle (SDLC) processes, tools, and methodologies.
• Strong verbal and written communication skills.
• Analytical thinking and problem-solving abilities.
• Creative approach to innovation and issue resolution.
• Excellent interpersonal skills and ability to collaborate proactively in a cross-functional team.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.