Introduction
Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best-running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators-always willing to help and be helped-as you apply passion to work that will positively impact the world around us.
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Your role and responsibilities
As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
Be a trusted Advisor of the Customer on Business Automation space.
- Ensure professional delivery of assigned projects
- Ability to work independently and as part of a team in a fast-paced, dynamic development environment.
- Be a hands-on person delivery consultant.
- Involve in product installation/ configurations, troubleshooting (performance, 3rd party integrations, security)
- Based on customer requirements, deliver the deployment
- System Administration:
- Install, configure, and maintain IBM Content Manager OnDemand software.
- Manage user access, security, and permissions within the CMOD system.
- Performance Optimization:
- Monitor and optimize the performance of the CMOD system.
- Diagnose and resolve performance-related issues.
- Maintenance and Upgrades:
- Perform routine system maintenance tasks, including backups and system updates.
- Plan and execute upgrades to newer versions of IBM CMOD.
- User Support:
- Provide technical support to end-users and address their inquiries or issues related to IBM CMOD.
- Conduct user training sessions as needed.
- Monitoring and Reporting:
- Implement monitoring tools to track system health and performance.
- Generate reports on system usage, performance metrics, and other relevant KPIs
Preferred technical and professional experience
Should be familiar with development life cycle processes, tools, concepts, and methodologies.
- Demonstrates excellent verbal and written communications skills
- Demonstrates strong analytical thinking and problem-solving skills
- Creative approach to problem solving, innovation and issue resolution
- Superior interpersonal skills and the ability to collaborate actively and proactively with others in a cross-functional team
- Ability to work independently and lead the team of junior developers as per the situation
- Ability to guide team members on technical & non-technical issues during execution
- Good vision on solving customer issues, set proper expectations and clear/concise communication with customer
ABOUT BUSINESS UNIT
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
OTHER RELEVANT JOB DETAILS
Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.