Introduction
IBM Client Engineering Designers take a human-centered perspective in value engineering. They understand the human needs behind a client's challenge through lean user research and participative activities (Enterprise Design Thinking) in client conversations. Designers can uncover additional client needs to be addressed with IBM Technologies, leading to cross-and up-sell opportunities. Designers are responsible for translating client needs into desirable experiences that connect business, technology, and user goals. We increase client satisfaction with meaningful outcomes and drive adoption by bringing real value to real people.
If you come from outside tech; think you look a bit different to us; have a non-degree education, and wonder if your application would be welcome, please know that it very much is. We would love to get to know you a bit better, so apply. This might be a perfect match.
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Excellent onboarding training will set you up for success, whilst ongoing development will continue to advance your career through its upward trajectory. Our sales environment is fast-paced and supportive. Always part of a team, you'll be surrounded by leaders and colleagues who are always willing to help and be helped - as you support MVPs that obsess over user-centricity and business impact.
Your Role and Responsibilities
As a Designer within Client Engineering, you'll be a key player in a multi-disciplinary team made up of Architects, Data Scientists, Engineers, Developers, and Business Strategists to deliver a unique client co-creation experience that uses IBM technology to accelerate and prove value for our clients.
Your primary responsibilities will include:
User-Centric Design: Synthesize research, client insights, and requirements to create user experiences that establish enduring connections between individuals and products, services, and brands.
Facilitate User Sessions: Lead and facilitate user sessions, involving both clients and the IBM team. Utilize modern methods and tools to identify and prioritize technical challenges, revealing opportunities, fostering innovation, and translating ideas into reality.
UX and Customer Journey Design: Take charge of UX and customer/user journey design for prioritized use cases and Minimal Viable Solutions, often reimagining how work processes are carried out.
Continuous Learning: Exhibit a growth mindset and an ongoing commitment to learning. Develop concept and process designs to guide clients in solving business challenges and delivering human-centered solutions.
User Advocacy: Champion the user's perspective to craft meaningful and engaging experiences that bridge the connection between human needs, business objectives and technology solutions.
Required Technical and Professional Expertise
UX and Visual Design Skills: Experience in UX and/or Visual Design Best Practices, including wireframing, research, prototyping and information architecture (IA).
UX and Visual Design Expertise: A high level of proficiency in visual and UX design best practices. Excellent written communication and storytelling abilities.
Workshop Facilitation: Expertise in workshop preparation, facilitation, and post-session follow-up. A track record of guiding non-designers through design concepts and techniques, providing clients with a clear vision of optimized UX that contributes to business value.
Enterprise Design Thinking: Understand Enterprise Design Thinking and how to apply it to arrive at user-centric solutions for complex technical challenges.
User Research: Understand how to use user research methods, both formal and informal, to uncover critical user, business, and technical needs.
Spanish and English fluent
Valid work permit
Preferred Technical and Professional Expertise
Business Integration: Experience in connecting user and service design with the broader business context, including business framing, to create holistic solutions for clients.
Agile and LEAN Methodologies: Proficiency in Agile and LEAN methodologies, including experience working in collaborative environments. Capable of understanding stakeholder requirements and ensuring that designs align with user needs.
Technical Fluency: Comfort and technical fluency with Hybrid Cloud and Data & AI concepts, enabling you to design solutions that leverage these technologies effectively.