Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
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Your Role and Responsibilities
Provide Atlassian Suite subject matter expertise for the Federal Hybrid Cloud Transformation team and administer the Atlassian suite of tools on a client engagement. The suite consists of: Jira: Project and Issue Tracking Confluence: DocumentCollaboration BitBucket: Git Code management Bamboo: Integration and ReleaseManagement Crucible: Collaborative Code Review FishEye: Search, Track, and visualizecode changes TestRail: Test Case management (integrated to JIRA)
Responsibilities include the administration, maintenance, and optimization of the Atlassian suite solution, ensuring its seamless operation across the authority.
Install, configure, and maintain Atlassian software and hardware components.
Create and manage user accounts, access levels, and permissions within the Atlassian system.
Monitor system performance, conduct routine audits, and generate reports to ensure compliance with security policies and regulations.
Implement security patches, updates, and upgrades to maintain system integrity and prevent vulnerabilities.
Create and maintain integrations with other systems include CNL, PeopleSoft and other WMATA systems.
Develop and maintain documentation for system configurations, procedures, and troubleshooting guidelines.
Provide timely technical support and guidance to end-users, security personnel, and stakeholders.
Escalate complex issues to vendors or higher-level support teams when necessary and follow up until resolution.
Recommend and implement improvements, upgrades, and new features to align with evolving security requirements and industry best practices
Required Technical and Professional Expertise
- 7-10 years of experience as a system administrator with a focus on Atlassian solutions.
- Atlassian product certification especially ACP-100 Jira Administration for Data Center, ACP-120 Jira Administration for Cloud and Atlassian Cloud Organization Admin
- Proficiency in configuring and troubleshooting Atlassian software and hardware components.
- Strong understanding of network infrastructure, protocols, and security principles.
- Experience with SQL Server
- Experience managing large enterprise systems with HA and DR
- Excellent analytical and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Effective communication skills, both verbal and written.
Preferred Technical and Professional Expertise
Other relevant certifications (e.g., agile, project management, cloud technologies, etc.) are advantageous.