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Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
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Admin for Atlassian Suite (5+ Years Exp)
Job Description
Job Summary:
We are seeking a skilled and experienced Jira/Confluence Administrator to join our dynamic IT team. The role involves administering, configuring, and maintaining our Jira and Confluence instances. The primary focus will be on ensuring the smooth operation of these tools, as well as providing support and training to users.
Responsibilities:
- Administer and maintain Jira and Confluence instances, including user management, permissions, and workflows.
- Configure and customize Jira and Confluence to meet organizational needs.
- Collaborate with cross-functional teams to gather requirements and implement new features and functionalities.
- Provide technical support and troubleshooting for Jira and Confluence users.
- Conduct training sessions and create documentation to educate users on best practices and efficient use of Jira and Confluence.
- Monitor system performance and identify areas for improvement.
- Stay current with the latest Jira and Confluence features and enhancements, and recommend upgrades or changes as needed.
- Work with other administrators and stakeholders to ensure integration and compatibility with different tools and systems.
Requirements:
- Proven experience as a Jira/Confluence/Jira Service Management Administrator or in a similar role.
- Strong knowledge of Jira and Confluence administration, including user management, permissions, and workflows.
- Familiarity with development, including REST APIs and Python.
- Knowledge of Jira and Confluence plugins and add-ons.
- Experience configuring and customizing Jira and Confluence to meet specific business requirements.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Ability to provide training and support to users with varying levels of technical proficiency.
- Certification in Jira and Confluence administration is a plus.
Preferred Qualifications:
- Certification in Jira/Confluence administration (e.g., Atlassian Certified Administrator).
- Experience with tools such as AHA, Smartsheet, and GitHub.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.