Introduction
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat.
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Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience
Your Role and Responsibilities
IT Systems Administrator to support and maintain our Atlassian tech stack, hosted within NextEra's AWS VPC. The ideal candidate will work with the team to manage our Jira, Jira Service Management, Confluence, and Crowd applications, ensuring they are optimized and running smoothly. This role includes the system administration of both our project management tools and our code management platform, GitHub. The administrator will also be responsible for maintaining system integrity by performing regular maintenance tasks, updating add-ons, and implementing best practices and guardrails to ensure system stability and performance.
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Required Technical and Professional Expertise
Bachelor's degree in Computer Science, Engineering, or related experience
• Minimum of 5 years of experience in software with a focus on testing the different layers of QA automation or management of the SDET resources handling this.
• Proficiency in at least 1 major programming language, preferably Typescript (e.g., Java, Python, Typescript)
• Familiarity with Cloud platforms, AWS services, and containerization (Docker,Podman)
• Experience with automation tools (e.g., Cypress, Mocha, Playwright), build and CI/CD tools (e.g., Github, Jenkins, Maven), for end-to-end testing scenarios.
• Familiarity with CI/CD pipelines and version control systems (e.g., Git, SVN).
• Excellent communication and collaboration skills, with leadership experience in cross-functional teams.
Preferred Technical and Professional Expertise
Required Skills
• Hands on experience as an Administrator of Atlassian Products (Jira, Jira Service Management, Confluence, and Crowd).
• Proficient in system administration tasks such as setting up projects, creating and maintaining Agile team data, and configuring project boards (scrum/kanban).
• Knowledge of AWS VPC for hosting Data Center versions of the Atlassian products.
• Experience with GitHub administration: creating teams, managing access, troubleshooting user permissions.
• Strong problem-solving skills with a high level of attention to detail.
• Experience in running system maintenance tasks, including updating add-ons, pruning unused components, and reclaiming licenses.
• Familiarity with Data Center guardrails and best practices to ensure optimal performance and reliability of the Atlassian platform.
3. Complementary Skills, Tools, and Technologies
• Proforma for Jira Service Management: Ability to create interactive and intuitive intake forms.
• Configuring Service Desk: Setting up customer request types, SLAs, queues, and other parameters for Jira Service Management.
• Experience with other Atlassian tools and add-ons such as eazyBI, JXL Sheets, Structure, Jira Advanced Roadmaps, and integration of GitHub with Jira.
• Expertise in setting up screens, workflows, custom fields, with a deep understanding of the ramifications these changes can have on system performance.
• Experience with ScriptRunner, particularly in setting up behaviors and scripted fields.
• Familiarity with Agile methodologies, including Scrum and Kanban.
• Technical writing skills for documenting system changes and creating user guides.
• Basic scripting and automation skills (e.g., Python, Shell scripting) for automating routine tasks.
• Understanding of ITIL practices for incident and change management.
4. Additional Information
• Soft Skills: Excellent verbal and written communication skills, strong interpersonal skills, and the ability to work effectively within a team.
• Certifications: Atlassian Certified Jira Administrator (preferred but not mandatory).
• Working Conditions: The candidate should be open to working the same hours as the team they will be part of, which is 8:00am - 5:00pm ET.