At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

Job Description

About the Role

As a Transport Operations Specialist - Online, you support and lead day to day transport needs, operating standards, transport service quality and lead time.

A Day in the Life

• Proactive outbound control in close cooperation with Transport Coordinators, DC outbound, stores and carriers
• Support and educate transport systems users, providing on-site training and support
• Coordination and alignment with all related departments on operational SOPS for new services or initiatives
• Reporting KPI's, deviating's routes that need adjusting with stakeholders in DC and transport operations
• Ensure that all transport related systems (Delcon, RFID, YMS etc) works as expected and used in a correct way to aspire best service to the stores, and ensure that business is not interrupted
• Ensure that all transport systems and related procedures are implemented and followed by all end users
• Monitor H&M transport system integr. towards carrier systems
• Monitor, report and coordinate transport unit flows throughout the region and/or within the assigned markets
• Monitor stock deliveries to be in full, at the correct frequency and in time; monitor fill grade targets are met

• Deep expertise in operational transport processes to serve online
• Strong understanding of business needs from sales side for online
• Solid overview on specifics and capabilities in regional transport operations to serve brand needs
• Pronounced transport focus and commercial sense to best serve requirements
• Ability to collaborate and co-create with others
• Agile mindset with a positive attitude to change and meaningful growth
• Inclusive and empathetic towards others whilst encouraging diversity
• Ability to understand your impact to others and contribution to the bigger picture

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• We are an inclusive company where you're encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS