Service Operations Manager

The opportunity:

Hitachi Energy serves customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society.

• You will drive implementation of the Service strategy as a member of the regional management team, ensure corresponding plans are implemented consistently in the Service organization through collaboration with another businesses/hub.
• You will drive, implement, reports and monitor performance targets as part of the regional unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.). You will run the day-to-day Services delivery while planning and managing workload to ensure profitable growth and improvement of Service productivity, implement agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
• You will execute the (global) service and delivery sales channel strategy within the local unit, implement productized Service offerings and materials for marketing purpose and invest in Service Sales to increase market penetration, build sustainable customer relationships to ensure local client growth, satisfaction, and retention together with Sales.
• You will support Sales resources in customer meetings, drive consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)), invest in improving the quality of existing Service products and in developing new Service products to expand the portfolio in line with global direction.
• You will enforce a Service integrity culture throughout the Service organization, ensure that the area of responsibility is properly organized, staffed, skilled and directed, guide, motivate, and develop direct and indirect subordinates, improve service availability, provide training and develop capabilities and competencies.
• Living the Hitachi Energy's core values of safety, quality and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You hold an engineering/Trade qualifications or Electrical or equivalent.
• More than 10 to 15 years of experience in Electrification, Power generation or Power T&D in similar role.
• Experience across Electrical Industry, Utilities, Power T&D or Power Systems projects and service delivery management is essential.
• Knowledge of health & safety, quality standards and continuous improvement methodologies from value engineering & problem-solving perspective will be a plus. Advanced computer skills across MS Office, MS Teams, Outlook, SharePoint.
• Must be able to understand project and portfolio financials, maintain and forecast financial KPIs for quarter and financial year.
• Excellent written and verbal communication skills, high attention to detail, Expresses opinions, able to work with multiple stakeholders and positions.

• Congratulatory & Condolence Support
• Meal Allowance Program
• Group-Term Life Insurance
• Appreciation and Recognition Program
• Medical Check-up (including one additional family member)
• Flexible Working hour
• Remote Work
• Self-Development Program