Service Operations Manager
Key Responsibilities
- Responsible for all aspects of operations performance for respective region including but not limited to supply, logistics, quality, I&W, cost metrics/kpis tracking, delivery to plan and continuous improvement
- Ownership and management of service quality to meet operating plan commitments and drive continuous improvement strategy and execution (contract execution, NCs etc....)
- Ownership and management of cost of goods sold to meet operating plan commitments and drive continuous improvement strategy and execution within the region
- Oversees and matrix influences all functions and partners to deliver to operations and supply chain KPIs supporting operating plan
- Communicates operations & supply chain progress /execution for their region to senior executives and stakeholders
- Supports product configuration and SSCM ongoing maintenance and optimization partnering with service product marketing
- Supports service product development field readiness execution
- Collaborates cross-functionally and supports service productivity efforts to support regional operations
- Proliferates BKMs and Lessons Learned within respective region, globally and across service business units
- Partners with Engineering to drive timely technical and quality solutions to customer top issues
- Communication owner between customer, field service operations and global team
- Supports improvement of systems and processes to improve operational efficiencies
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Functional Knowledge
- Demonstrates depth and/or breadth of expertise in own specialized discipline or field
Business Expertise
- Interprets internal/external business challenges and recommends best practices to improve products, processes or services
Leadership
- May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
Problem Solving
- Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions
Impact
- Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies
Interpersonal Skills
- Communicates difficult concepts and negotiates with others to adopt a different point of view
Qualifications
- Experience with semiconductor equipment in a production environment
- Understanding of ALD/PVD/CVD technology and/or ALD/PVD/CVD tool maintenance
- BS degree or higher
- Engineering background preferred or equivalent experience
Qualifications
Education:
Bachelor's Degree
Skills
Certifications:
Languages:
Years of Experience:
7 - 10 Years
Work Experience:
Additional Information
Shift:
Day (Korea, Republic of)
Travel:
Relocation Eligible:
No
Referral Payment Plan:
None
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.