Your responsibilities:

• You will be responsible for the preparation of the company's after-sales service process, after-sales service plan and organize its implementation, for accepting all customer complaints, strictly following the company's after-sales service process, and answering difficult questions for customers.
• Timely you will convey customer complaints to all departments of the company for prevention, correction and improvement, and contact relevant departments for the arrangement and deployment of after-sales service staff when necessary.
• You will Organize the dispatch of after-sales service operators to carry out field work, after-sales technical guidance, handle or organize customer quality or non-quality-related feedback.
• You will be responsible for formulating the supply plan of stored parts and spare parts required by customers, communicating with warehouses and procurement in a timely manner to ensure the timely supply of after-sales service spare parts and materials.
• You will maintain after-sales service order information in the SAP system, maintenance of repair work orders, pre-working hours of raw material costs, order maintenance, pre-cal. statistics and other SAP system operations.
• You will be responsible after-sales service back-office work, summarize after-sales service records, establish, improve the original after-sales service records, ledgers of various products and the filing and registration of after-sales service contracts.
• You will cooperate with sales engineers to promote the company's products and services, organize customer on-site visits when necessary to improve customer satisfaction index and complete other tasks assigned by the department manager and obey the work arrangement.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You hold college degree or above in mechanical or electrical engineering.
• Minimum 3 years of technical and after-sales service experience for similar products.
• Familiar with products, have organizational skills, and provide high-quality after-sales service to customers on behalf of the company.
• Good to have the necessary knowledge of quality, safety and environmental management for the position.
• Have a basic knowledge of computer applications.
• In good shape, absolutely trustworthy and reliable.
• Open-minded and eager to learn. Influenced by precision and precision tendency, commercially minded and cost-conscious.
• Ability to communicate with customers.
• Fluent English in reading, writing and spoken.