Business Information
Hitachi Energy is currently looking for an order handling for the High Voltage Business to join their team in Vadodara, Gujrat, India. This team seeks a skilled and motivated individual.
Hitachi Energy is a leader in high-voltage technology, offering a wide range of high-voltage products up to 1,200-kilovolt (kV) helping enhance the safety, reliability and efficiency of power networks while minimizing environmental impact. Our technology leadership continues to facilitate innovations in power transmission, enabling smart grids and enhancing eco-efficiency.
Hitachi Energy's EconiQ™ high-voltage portfolio eliminates SF6 with reliable and scalable solutions for the lowest carbon footprint. The EconiQ line has achieved two world's first - the replacement of SF6 in existing high-voltage equipment called EconiQ retrofill and the breakthrough SF6-free 420 kV circuit-breaker. Hitachi Energy has placed sustainability at the heart of its Purpose and is advancing a sustainable energy future for all.
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The ideal candidate must enjoy working in a dynamic, fast-paced business environment. He or she must be flexible to accommodate business requirements and experience in working with diverse groups and cultures. The ability to multitask & delivers within timelines is essential. The candidate will have excellent communications skills.
Mission Statement:
Mission Statement: Provide internal and external customer support (e.g., technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.
Your Responsibilities
- Customer assistance (Domestic & Export ) : Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
- Customer requests: Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
- Customer relations: Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process.
- Responsible for all the projects for the assigned region - from order booking to dispatch - Drawing approvals / manufacturing schedules / Including FAT / Payment terms / SAP invoicing.
- Data analysis: Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting relevant information.
- Living the core values of safety & integrity which means taking responsibility of your own actions while caring for your colleagues and the business
Your Background
- Bachelor's in electrical engineering with 2-3 years of experience.
- Experience in Order handling / Order management from Switchgears / disconnectors / instrument transformers.
- Excellent communications / analytical and problem-solving skill with ability to manage multiple tasks handled order execution.
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