China Local Service Unit (LSU) Quality and Continuous Improvement Manager

The opportunity

The LSU Quality and Continuous Improvement Manager will support local Quality teams to effectively execute customer-facing quality activities and quick reaction to Customer Quality issues by running robust problem-solving initiatives (RCAs). Ensure Region & Country alignment to Global Quality & CI strategies and adherence to relevant processes and tools.

How you'll make an impact

• Quality as Define and implement short-, medium- and long-term strategic actions to improve Quality in the entire value chain. Manages global quality processes in the respective area of responsibility, as well as drives quality related certification activities and audits to maintain the required quality management systems intact. Accountable for delivery of overall LSU quality objectives and targets. Implement, deploy, and maintain CI culture within entities in the scope of the LSU, Define and implement a structure incl. governance to continuously generate, prioritize and execute improvement ideas.
• People and Strategy as Define and implement LSU Quality and CI strategy, including governance of Quality and CI function in line with BU & business needs and directives. Stays up to date on new laws, regulations and industry trends affecting the company in terms of Quality Assurance and Quality Control and assists in developing policies and training as needed. Manage LSU Quality and CI function, including capability development, work force management, footprint, and succession. Contribute to the development and execution of the BU Quality Improvement Plan.
• Customer Focus as Act as an advocate for the Customer by ensuring the Voice of Customer is represented within the LSU quality strategy. Represent the company, in terms of Quality, in front of the customer when needed. Ensure customer satisfaction by evaluating the risks, problems and solutions from a quality and customer/stakeholder point of view.
• Quality Management System as Define and manage Quality Management System and processes across the entities within the LSU. Coordinate process reviews in line with internal and external expectations.
• Audit and Certification as Accountable for maintaining and securing required Certification in all units within the LSU scope. Accountable for organizing and conducting the quality/process audits/assessments and following up the actions identified to the closure.
• Process Performance as Establish process performance indicators, and ensure effective internal controls are in place to verify that processes continue to meet customer and stakeholder expectations. Analyze the process indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to the closure. Ensure full utilization of applicable systems for monitoring, reporting, and following up the process indicators.
• Offer Performance (incl. Product/ System/ Solution/ Project and Services) as Adapt and implement quality assurance methods, monitoring offer performance, and collaborating with regional stakeholders to address market-specific needs and challenges. Coordinate with stakeholders to gather feedback, identify areas for improvement, and implement necessary changes to enhance offer performance. Provide insights and feedback to the global team to support continuous improvement efforts and ensure alignment between global strategies and regional market requirements.
• Non-Conformance Management as Manage resolution of high-profile NCRs reported. Monitor and control customer interventions triggered by customer dissatisfaction. Protect and strengthen customer trust by effectively addressing the quality issues to eliminate or reduce their impacts and all corrective and preventive actions in place.
• Continuous Improvement as Deploy and implement sustainably the Continuous Improvement Framework, built upon: Lighthouse, L6S, Ochibo-Hiroi and Lessons Learned / Best Practices. Drives proactively systematic continuous improvement actions to improve business processes and procedures globally. Support prioritization and execution of portfolio of improvement projects aiming to improve quality and operational performance.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You hold an Engineering degree.
• Skilled in Lean 6Sigma, Green Belt or above (QLT.02.QCI)
• Quality core tools experience is preferable.
• Expert into: 8D, Ishikawa, 5W, A3, TQM, PDCA (be able to teach others).
• Knowledge in ISO certification and Auditing, Quality Management Systems, Performance Management and Analytics, Project & Site Quality Management (e.g. PMI).
• Must be having advanced Product Quality Planning (APQP) experience.
• Be good at continuous Improvement in Project Management.
• Proficiency in English language for both speaking & writing.