BU PGSV - Global Customer Experience Manager

Shape the Future as a Global Customer Experience Leader!

Are you ready to champion exceptional customer experiences on a global stage? We're looking for a Global Customer Experience Manager for our new Service Business Unit to drive innovation, enhance customer loyalty, and redefine satisfaction across every touchpoint.

Reporting to the Global Head of Quality and Continuous Improvement, you will be on the lookout for process optimization opportunities, fostering a culture of continuous improvement, driving and planning innovative programmes to enhance customer experience, and boosting customer satisfaction.

This is a global role, and applications are welcomed from interested parties across different geographies. We would need the successful candidate to be based in an Hitachi Energy location where we have established Service business presence.

• Lead transformative programs that put the customer at the heart of everything we do.
• Use cutting-edge technologies, data insights, and your creativity to revolutionize processes and outcomes.
• Collaborate across teams to build a world-class, customer-first culture that delivers measurable results.

• A proven track record in driving customer-centric strategies that inspire loyalty and operational success.
• Expertise in metrics, process optimization, and creating innovative solutions to customer challenges.
• Passion and leadership to foster continuous improvement and align teams worldwide.