What's the role?

In this role, you will collaborate closely with division stakeholders across the organization to coordinate activities related to processes and operating models, ensuring alignment with organizational objectives.

Key Responsibilities:

• Process Improvement & Analysis: Apply advanced analytical and problem-solving techniques to lead process improvement initiatives that enhance efficiency and effectiveness.
• ISO Audits: Facilitate and lead ISO audits, while conducting comprehensive process and project-level assessments.
• Quality Leadership: Support and lead quality activities at both site and global levels, driving initiatives that uphold and enhance product and process standards.
• Strategic Quality Control: Facilitate and lead strategic efforts in designing and deploying innovative quality control approaches to meet organizational needs.
• Cultural Transformation: Drive and enable a culture of risk-based thinking and change management across the business unit, fostering a mindset of continuous improvement.
• Cross-Functional Collaboration: Lead cross-functional and organizational project teams to develop and implement improvement actions aimed at reducing customer complaints and enhancing customer satisfaction.
• Quality Analysis & Trends: Review and analyze quality results, conduct trend analysis and root cause investigations to identify improvement opportunities.
• Corrective & Preventive Actions: Drive the implementation of corrective and preventive actions while monitoring trends to evaluate their effectiveness and ensure sustained improvement.
• Global Team Leadership: Lead a global team, providing strategic direction and fostering collaboration to achieve quality objectives.

Who are you?

An enthusiastic and accomplished Quality professional with a Bachelor’s degree and over 10 years of overall work experience, including 7–8 years of relevant expertise. The ideal candidate brings a strong foundation in quality management and process improvement, paired with a passion for driving operational excellence.

Key Qualifications and Skills:

• Certifications: ISO 9001 Lead Auditor Certification is required, while additional certifications such as CMMI and ASPICE are highly valued.
• Business Excellence Models: Exposure to and implementation experience with various Business Excellence models such as EFQM and Malcolm Baldrige are preferred.
• Strategic Thinking & Change Management: Proficiency in Risk-Based Thinking, the ability to adopt and manage change effectively, and experience as an Agile practitioner.
• Analytical Expertise: Strong analytical and problem-solving skills, along with experience in implementing and administering Quality Assurance metrics and processes.
• Lean Six Sigma: Six Sigma Green Belt Certification is desirable, with Black Belt certification being a significant advantage.
• Quality Control Systems: Hands-on experience with Quality Control Systems and Tools, including Statistical Process Control (SPC), is strongly desired.
• GIS/Mapping Expertise: Domain knowledge in GIS/Mapping is an added advantage.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.

As a Quality Manager II, you will play a pivotal role in delivering expert business analysis for projects and product quality while contributing to product and process reengineering within Platform & Technology. Leveraging Risk-Based Thinking and advanced analytical and problem-solving methodologies, you will lead project teams in developing and implementing quality processes and driving continuous improvement initiatives. Your expertise will ensure the delivery of high-quality outcomes that align with organizational goals and industry standards.This role demands a proactive leader with a commitment to excellence, driving quality and operational improvements that align with organizational goals and customer expectations.