What is the Henry Schein ONE Way? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn't be Global Industry leaders today without all the individual contributions that bring our team together.
Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we!
If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you!
Want more jobs like this?
Get jobs in American Fork, UT delivered to your inbox every week.
JOB OVERVIEW:
The Sr Revenue Operations Systems & Process Improvement Specialist is a key player in driving process and system development, particularly in managing and optimizing Salesforce and related sales stack applications. This role is pivotal in enhancing operational efficiency and user experience through innovative solutions, automation, and project management. The specialist collaborates with cross-functional teams to identify inefficiencies and design solutions that streamline workflows, reduce manual tasks, and increase productivity. They stay ahead of industry trends to ensure that the organization's sales systems are cutting edge, while also developing best practices, driving adoption of new tools, and maintaining data integrity and security. Additionally, they guide change management processes, create training materials, and provide hands-on support during implementation, directly contributing to the scalability of sales operations and improved customer satisfaction.
KEY RESPONSIBILITIES:
- Lead high-impact initiatives to develop and optimize critical processes and systems, with a focus on Salesforce, Clari, Groove, and new systems the organization adopts.
- Leverage advanced analytical skills to assess system usage and processes, identifying strategic opportunities for efficiency gains and automation that drive business growth and operational excellence.
- Forge strong cross-functional partnerships with Revenue Operations and Business Operations teams to design, implement, and continuously enhance system features and functionalities.
- Lead ongoing process evaluations, providing strategic recommendations and implementing enhancements that elevate system performance and align with organizational goals.
- Oversee complex system updates and integrations, ensuring seamless execution with minimal disruption, while maintaining a focus on user experience and business continuity.
- Create and manage comprehensive documentation for system configurations and process workflows, serving as a key resource for cross-functional teams and ensuring consistency and clarity across the organization.
- Lead collaboration with the RevOps Change Management team to develop engaging, high-impact training content that supports smooth transitions and drives user adoption of new processes and system functionalities.
- Oversee comprehensive User Acceptance Testing to rigorously validate new features and system upgrades, ensuring readiness for full-scale implementation and alignment with user needs.
- Generate and analyze advanced reports and dashboards that provide critical insights for strategic decision-making and uncover opportunities for continuous improvement.
- Develop and own strategic roadmaps for key system processes and improvements, aligning them with broader organizational goals and ensuring timely execution.
- Deliver expert end-user support in collaboration with the RevOps support team, ensuring high levels of satisfaction and quick resolution of system-related issues.
- Champion efforts to simplify and enhance the customer experience, driving both internal efficiencies and improved external customer interactions through innovative system solutions.
- Partner with Business Operations and other units to enforce data integrity and system security, applying best practices in data management and administration to safeguard the organization's assets.
KNOWLEDGE:
Senior level professional; knowledge and full understanding of one or more disciplines and good knowledge of organization, processes and customers. Good judgment, strong analytical ability, evaluation, originality and ingenuity required to perform tasks. Know and apply the fundamental concepts, practices, and procedures of a particular field. Resolve issues and assignments in creative ways. Some assignments may be broad in nature. May serve as a resource to others to resolve complex problems and issues. May take on project co-lead role as required.
COMPLEXITY:
Work on problems of diverse scope and moderate impact where analysis of data requires a review of a variety of factors. Use best practices and knowledge of business strategy to solve complex problems; recommend solutions to business challenges. Demonstrate good judgment in selecting methods and techniques for obtaining solutions. Network with senior internal and external personnel in own area of expertise.
SUPERVISION:
Receive minimal instruction on day-to-day work and general instruction on new projects or assignments. May act as a resource to provide informal guidance for TSMs with less experience. Assignments can be broad in nature.
MINIMUM WORK EXPERIENCE:
Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience.
PREFERRED EDUCATION:
Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus. May hold one or more industry certifications; professional certification may be required to advance.
GENERAL SKILLS & COMPETENCIES:
- Strong understanding of industry practices
- High proficiency with tools, systems, and procedures
- Good planning/organizational skills and techniques
- Good decision making, analysis and problem solving skills with ability to multi-task
- Strong verbal and written communication skills
- Good presentation and public speaking skills
- Good interpersonal skills
- Good conflict resolution skills and ability to deliver difficult messages
- Ability to build partnerships at all levels within the company, begin to build partnerships externally
- Resolve complex issues in effective ways
SPECIFIC KNOWLEDGE & SKILLS:
- Advanced analytical and problem-solving abilities focused on driving process improvement and delivering impactful business outcomes.
- Strategic and innovative mindset in system development, consistently identifying and implementing enhancements that align with organizational goals.
- Exceptional project management expertise, leading complex initiatives from conception through to successful execution, while managing resources and timelines effectively.
- Superior interpersonal and communication skills, adept at providing high-level training and support to diverse user groups, ensuring widespread adoption and satisfaction.
- Proven ability to lead cross-functional collaboration, fostering strong partnerships across teams and departments to achieve shared objectives.
- Meticulous attention to detail with a strong commitment to maintaining accuracy, precision, and high-quality deliverables.
- High proficiency in managing multiple priorities, excelling in a dynamic environment that demands flexibility and strategic focus.
- Strong ethical judgment and discretion, ensuring confidentiality and careful management of sensitive information.
- Agility in adapting to evolving technologies and processes, demonstrating a continuous learning approach to stay at the forefront of industry advancements.
PERFORMANCE REQUIREMENTS:
Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment. No special physical demands required.
What you get as a Henry Schein One Employee
- A great place to work with fantastic people.
- A career in the healthcare technology industry, with the ability to grow and realize your full potential.
- Competitive compensation.
- Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
*Benefits may vary by location or status.
Henry Schein One is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.