Job Description
Overview:
The Service Contract Representative position is a Fixed Term Maternity Cover has been created to support the Henry Schein Service Contract Business.
Job Responsibilities:
The successful candidate will be responsible for the following:
- Continuous hands on sale, administration and follow-on for HS technical Service Contracts for hardware and software being used in Dental Surgeries and Dental Laboratories.
- Working from a core contract database.
- Day to day hands-on contact with customers to instigate the renewals, create new and reactive lapsed Service Contracts.
- Liaising with the Service Contracts Manager ensuring that all set weekly/monthly/yearly objectives are met and meet the business objectives.
- Liaising with the technical helpdesk for all Service Contract queries.
- Being first line of response for all incoming Service Contract related calls and from there producing and following up of quotations, getting back to customers on queries or passing calls on internally if they relate to other departments.
- Contacting customers who have purchased finished products from HS historically with the objective of promoting and selling service contracts.
- Managing the ongoing customer facing requirements of CEREC Contracts (liaising with customers for renewals, with the HS Finance team in matters direct debit, and with the head and team of Connect Dental ensuring that all new contracts are put on to the Sirona website and HS 'system'.
- Managing the administration side of all contracts that have been sold at 'point of sale' by the HS field and tele sales teams.
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To succeed in this role, you will need the following:
Qualifications:
- IT Literacy (JDE, FSL, CPQ)
- Good and proven administrations skills
- Good and proven communication skills
- Experience in day-to-day customer contact.
- Experience in working autonomously.
- Good time management ensuring customer contact hours are maximised during traditional working hours and out of traditional working hours are used for required administration tasks.
- A passion for high customer satisfaction.
- Good communication skills with external and internal customers and also with direct line manager.
- Working to pre-set objectives.
- Proven track record of repeat business
We believe the type of person best suited to this role will be:
- Self-Motivated target driven
- Good internal and external communicator
- Have good administrative and communication skills
- Innovated in working independently, but willing to work transparently
- Wanting to develop as in their role and the business
- A competitive salary
- 25 days holiday a year, with ability to buy up to 5 days holiday each year
- Life Insurance
- Cycle to Work scheme
- Subsidised gym membership
- Access to Health & Wellbeing Apps
- Employee discounts
- A hybrid, flexible working culture
About Henry Schein:
At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.
We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professionals who are dedicated to meeting the needs of our customers. Every TSM shares a singular focus, fostering an environment that allows each of us to achieve our goals.
Henry Schein offers a diverse range of career opportunities, and we firmly believe that by fostering an environment built on ethics, open communications, mutual benefits, creativity, and recognition of the contributions of all TSMs-at all levels-we can help ensure that our best years are yet to come. As such, we are proud to be an equal opportunities employer and our integrated approach to diversity and inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.
As a business we are committed to fulfilling our responsibilities as a Corporate Citizen, and we've been recognised for nine consecutive years by Ethisphere as one of the Worlds Most Ethical Companies.
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.