JOB OVERVIEW:
As a Field Support Operations Specialist, you'll play a crucial role in supporting your respective Zone's operational success. You will be responsible for supporting and reporting on various aspects of Henry Schein's operational policies and procedures. This can include but is not limited to coordinating with different departments, optimizing operational workflow, ensuring inventory compliance, presenting to leadership, and reconciling operational errors. This position will lead through influence and hold accountable to results.
KEY RESPONSIBILITIES:
- Manage daily reports to ensure operational policy, procedure and best practice is being withheld for assigned Zone(s).
- Provide daily consultation and support to District/Zone Management in their day-to-day operations.
- Provide data and insight to Management with recommended solutions/explanations to address operational inconsistencies across the Zone.
- Report on Zone's key performance indicators to identify historical and trending data relating to operational performance.
- Oversee inventory procedures in assigned Zone by ensuring monthly cycle counts and bi-annual full counts are completed accurately.
- Support Operations Governance team by auditing the X-ray installation and electronic document submission process.
- Collaborate with team members and cross functional departments to resolve operational issues and optimize workflow.
- Reduce operational costs by reconciling missing, lost, and wrongfully transacted inventory.
- Identify opportunities and best practices that are associated with reducing operational costs and maximizing the customer experience.
- Travel to locations in assigned Zone to uncover operational inefficiencies in both Henry Schein and 3PL facilities. Report findings to management with suggested action plan to eliminate errors and inefficiencies.
- Engage in annual projects to assist company initiatives.
- Support Field Operations team with system process knowledge and insight.
- Transact in system(s) to assist in the sales procurement, receiving, return, warranty and consignment process.
- Reduce depreciated, obsolete inventory by working with Zone leadership to develop ways to liquidate in order to save on operational costs.
- Oversee Zone's systematic locations to ensure inventory is accurately represented and accounted for.
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SPECIFIC KNOWLEDGE & SKILLS:
- Strong attention to detail and problem-solving skills.
- Strong reporting and presentation skills.
- Strong interpersonal skills to work efficiently with colleagues and cross functional departments.
- Advanced in Microsoft Software (Excel, Word, PowerPoint).
- Prior experience in overseeing operational processes and procedures within the distribution industry. Preferred Dental industry.
GENERAL SKILLS & COMPETENCIES:
- Good understanding of industry practices
- Proficient with tools, systems, and procedures
- Basic planning/organizational skills and techniques
- Good decision making, analysis and problem-solving skills with ability to multi-task
- Good verbal and written communication skills
- Good presentation and public speaking skills
- Good interpersonal skills
- Basic conflict resolution skills
- Developing professional credibility
MINIMUM WORK EXPERIENCE:
Typically 2 to 4 or more years of increasing responsibility in terms of any applicable professional experience. 3 years combined experience in equipment installation, purchasing and customer service, or the equivalent required.
PREFERRED EDUCATION:
Typically a Bachelor's Degree or global equivalent in related discipline.
TRAVEL / PHYSICAL DEMANDS:
30% travel required. No special physical demands required. This position is field based. If the individual in this role lives within commuting distance to an existing HSD center, the TSM works out of the center. If the individual in this role does not live within commuting distance to an existing HSD center, the TSM telecommutes.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers