Description and Requirements
The Team Lead is responsible for hands-on leadership over the Clinical Support Operations departments. The Clinical Support Operations unit provides critical administrative and back office support to the Clinical Operations departments such as: member outreach, support authorization creation, provider outreach, clerical support, etc.
Duties & Responsibilities:
- Supervises, evaluates, and coordinates daily team operations and responsibilities to ensure that departmental productivity goals are met in regards to quality, timeliness, accuracy, and consistency.
- Allocates, monitors, and assigns resources while delegating and monitoring workloads
- Assists Leaders with reviewing team performance. Implements and supports continuous process improvement and quality initiatives.
- Exercises judgment within defined procedures and policies to determine appropriate actions and administers departmental policies.
- Develops and monitors team goals; provides ongoing feedback and coaching; conducts annual performance reviews; leads by example; and ensures an atmosphere of open communication, teamwork, and empowerment to make informed decisions
- Assists Manager in directing, training, and developing team members by embodying the Trailblazer mindset and leading others by example.
- Builds and develops relevant business relationships, critically thinks about departmental problems, and makes informed recommendations as to how to resolve issues.
- Team Leader will rotate through the Clinical Operation departments over time learning the different functions in support of the department's operating model.
- Additional duties as assigned.
Want more jobs like this?
Get Business Operations jobs that are Remote delivered to your inbox every week.
Minimum Qualifications:
- High School Diploma or GED
Preferred Qualifications:
- Associate's or Bachelor's degree
- Supervisory or training experience
- Relevant work experience
- Demonstrated professionalism and leadership skills along with ability to develop, direct, and support a team
- Time management, critical/creative thinking and problem-solving skills
- Communication skills, both written and verbal
- Adept at planning, organizing, and executing
- Ability to build and enhance team productivity
- Ability to effectively manage performance as well as set and achieve goals
- Intermediate Outlook, Word, Excel, and PowerPoint skills
Hiring Range:
- Greater New York City Area (NY, NJ, CT residents): $57,408 - $76,960
- All Other Locations (within approved locations): $49,795 - $72,800
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.