Are you passionate in always delivering a first-class customer experience? Are you a people person looking for the next steps in your career? Then read on...
Here at GXO Logistics, we're recruiting for aCustomer Service Advisorto provide exceptional support to our customer Virgin Media.
You will be responsible for managing inbound queries and requests from a diverse range of customers and partners. You will also be supporting the various inbound and outbound workflows in-line with agreed priorities.
The working hours are Monday - Friday working 0900 - 1700
Pay, benefits and more:
We're looking to offer a salary of up to £27,753 per annum and 20 days annual leave (plus bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!
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What you'll do on a typical day:
- Process and manage all customer requests received into a range of email inboxes
- Provide day-to-day supply chain support across Retail, Store Operations & Business Channel Operations
- Reconciliation of deliveries and returns across retail channels; providing monthly audits and reports
- Arrange deliveries, provide MI reporting and day to day query resolution to support business and enterprise customers
- Daily contact with customers and suppliers to arrange bookings and service requests
- Raise Purchase Orders
- Deliver excellent customer service as part of all tasks
What you need to succeed:
- Previous experience in a Customer Service environment
- Experience of using Microsoft packages, including Excel and Outlook
- Excellent communication skills, both written and verbal
- Attention to detail and a methodical approach
- Experience & knowledge of parcel carriers and customer delivery processes, would be an advantage
- WMS knowledge, would be an advantage
We engineer faster, smarter, leaner supply chains.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.