Are you an experienced customer service professional who is ready to take on your next challenge? Are you looking for a role with plenty of variety? If you enjoy working in a fast-paced environment and have experience working with transport or logistics, then we have the perfect opportunity for you!
We are currently looking for a Customer Service Advisor to join our Clicklink operation in Northampton. You'll work as part of the on-site customer service team to provide updates and reports to our clients, along with aspects of data entry and analysis, to support network compliance and continuous improvement.
The role is being offered on a full-time, permanent basis. You'll join us on a '4 on 4 off' shift pattern, working 06:00 - 18:00. If you haven't worked this shift pattern before, please be aware that it does include weekends and you must be able to commit to this.
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Pay, benefits and more:
You'll be paid a salary of up to £25,958 per annum. You'll also receive 23 days annual leave (including bank holiday allowance), as well as the option to buy additional days so you can enjoy a positive work-life balance. Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!Including our GXO University which provides you the opportunity to learn new skills and gain qualifications at a pace that you're comfortable with.
What you'll do on a typical day:
- Monitor delivery and driver performance and escalate to customer transport teams and GXO senior management accordingly
- Communicate with the GXO Clicklink transport network to obtain regular updates and information to support customer service resolution
- Provide accurate performance reports to clients on a daily and weekly basis
- Ensure documentation is dealt with accordingly, including driver manifests and PODs
What you need to succeed at GXO:
- Previous customer service, admin or coordination experience within a transport or third-party logistics environment
- Excellent communication skills, both written and verbal, with an ability to understand the client's needs and requirements
- Good organisation and planning skills, with the ability to prioritise workload effectively
- Computer literate and confident with the use of MS Excel, experience with M-Netics ePod/eTrack or Microlise is beneficial
We engineer faster, smarter, leaner supply chains.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are Disability Confident Committed as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.