We’re the Core Domain Services (CDS) team at Included Health. Our mission is to unify the member journey to power a seamless healthcare experience.
CDS owns the core domains underpinning how we get our members to the right care at the right time. How do we resolve a user’s account information accurately to third-party data from disparate sources? What are the right health benefits to show a member when they come to us?
These areas encompass significant complexity and offer lots of interesting engineering challenges. We break down the complexity and put it behind simple abstractions so our product engineers can focus on delivering a best-in-class experience for our members.
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Your Mission — Why does your role exist?
- First, you help the organization win by consistently delivering on all commitments that drive member and/or business impact in the Accounts & Coverage domains.
- Second, you increase the team’s capacity to win through transformational leadership, mentoring and coaching your team members, and hiring effectively.
- And you’ll do it all while partnering with your first team — peers, technical leaders, and cross-functional colleagues who are working with you to deliver results.
Initial Projects — What will you jump into on day one?
- Build, improve, and execute the roadmap that delivers the Accounts & Coverage impact needed at IH
- Set success criteria for the team’s efforts to build the coverage interfaces and systems needed at IH from what existed at the pre-merger companies
- After familiarizing yourself with the team, domain, and company, create the team that will win in the Accounts & Coverage domains at IH
Desired Outcomes — What does success look like?
- Your team consistently delivers on commitments that drive impact at the desired quality level in a sustainable way (consistent processes, communication, ceremonies, tools, etc.)
- Your team effectively collaborates with other teams to deliver needed business impactYou set quarterly OKRs and track/manage performance against them for your team
- You consistently ensure that the optimal technical decisions are being made by the team
- You consistently identify talent gaps within the team and effectively hire ideal candidates for them by defining roles and what would make someone successful in the role, then partner with Recruiting to source, interview, and close the right candidates
- You causally grow and promote engineers in a timely manner
- Your team can articulate the mission, vision, and strategy you’ve set based on business and organizational contextYou consistently retain high performance direct reports
- You help individuals build career development plans and align with opportunities to grow and stretch their skills toward their goals
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About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.