Work Location Type: Hybrid
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Want more jobs like this?
Get jobs in Lake Forest, IL delivered to your inbox every week.
Compensation
The anticipated base pay compensation range for this position is $50,700.00 to $63,400.00.
The range provided is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Position Details:
The Facility Services Program Administrator is responsible for many aspects of service management (program implementation, corporate policy, contract compliance, service delivery, troubleshooting, communication, and business partner satisfaction) related to the facility services programs within the services portfolio (i.e. HVAC, Pest Control, Janitorial, Dock & Door maintenance, etc.) This role will be the primary or secondary point of contact (depending on the situation) for both internal business partners and service providers. They are responsible for tracking and assuring completion of all preventative maintenance, and business partner satisfaction, as well as internal review of all national vendor invoicing, and vendor contract compliance for all services within the services portfolio. They are responsible for assisting with the creation of KPIs, SLAs, ensuring proper management through vendor drumbeat meetings, quarterly/semi-annual/annual business reviews, program performance reports, and financial information for budgetary purposes, within the facility services portfolio.
You will:
- Primary point of contact for communication within assigned service program categories, responsible for managing the relationship with service providers and internal business partners.
- • Assist in the management of all aspects of the program, from administration, new user implementation, and ensuring compliance with contracted terms and pricing.
- • Assist in managing supplier relationships specific to the program(s) and conduct regular business reviews with suppliers.
- • Coordinate planned, preventive and unplanned maintenance and break-fix work projects.
- • Monitor service requests, ensure that information, escalation, issue resolution, and business partner satisfaction as it relates to services, maintenance, and work projects.
- • Facilitates the timely and accurate completion of activities related to bill payment including cost verification input and on-time billing confirmation.
- • Audit supplier performance and work/project financial audits; Supports budget/forecast preparation by compiling and analyzing data into monthly and quarterly financial reports.
- • Track business partner satisfaction through surveys and regular reporting. Coordinate, establish and improve policies as needed
- • Assist in training business partners on service programs and procedures.
- • Develops processes and maintains accurate historical information, responds to, and develops data responses. (This data has a direct impact on the financial and business case analysis of current and future project development.)
- • Coordinate facility openings and closures with services initiation or termination
- • Performs other duties as assigned; participates in, and contributes to, special project teams and
You Have:
- • Ability to manage multiple internal customer requests, projects, and timetables in support of key business initiatives; able to prioritize with guidance.
- • Demonstrated ability to multitask, quickly learn and become competent in, and effectively apply new skills.
- • Ability to read specifications, contracts, and scopes of work.
- • Familiarity with Property Management, Facility Services, Real Estate and Construction, Program Management terminology, contracts, and practices.
- • Must demonstrate a respect for confidentiality, broad business knowledge & organizational awareness.
- • Effective verbal and written communication skills; Communications are grammatically correct, error-free, appropriately targeted, technically accurate, and effective.
- • Strong analytical skills to identify and assess opportunities for process improvement
- • Ability to conduct and facilitate meetings, presentations • Proactive problem solver with a continuous improvement focus/mindset
- • Strong technology aptitude with proficiency in Word, Excel, PowerPoint, Outlook, Tririga, SAP- SRM & Reporting, SharePoint.
- • Requires less than 5% travel.
Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger
- Medical, dental, vision, and life insurance plans
- Paid time off (PTO) and 6 company holidays per year
- Automatic 6% 401(k) company contribution each pay period
- Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
- A comprehensive set of emotional, financial, physical and social wellbeing programs
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.