Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory.
- MBA.
- Experience in management consulting firm or equivalent project management experience in a strategy function for software, Internet, media industries or early stage companies.
- Experience with senior stakeholder management and executive conversations, written and verbal, both internal and external.
- Experience with SQL and dashbaording.
- Proven track record with excellent project management, problem-solving/analysis, written/verbal communication, and people skills.
- Domain expertise in Service Operations, Customer Support Operations, and Internet/Online Media.
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About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
Primary focus is to enable Google operations to optimize BAU performance through strategic insights and performance management.
The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.
Responsibilities
- Partner closely with Google Ads operations to understand business needs around running day to day operations. Convert these needs into customer data / insights and build on-point solutions that helps leaders make informed decisions.
- Partner closely with tech partners to inform scaled tech infrastructure improvements and collaborate on key analytics projects.
- Support business performance deep dives. Clearly identify drivers for growth and efficiency, to help inform relative prioritization of specific execution levers.
- Conduct repeatable and ad-hoc analyses to measure and interpret business trends.
- Set targets for different operating teams, manage the data analytics and reporting of the overall business operations performance.