Minimum qualifications:
- Bachelor's degree in Business, Finance, Engineering, or Operations, or equivalent practical experience.
- 10 years of experience in operations or strategy roles, building relationships and leading operational initiatives.
- 2 years of experience directly leading a team.
- Experience in stakeholder management.
- Experience applying statistical methods, SQL, and dashboard design.
- Experience with SAP or other billing systems.
- Ability to build relationship, influence, and collaborate at all organizational levels with various cross-functional partners without direct authority.
- Excellent business acumen, problem-solving, strategic, and investigative skills.
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About the job
The Revenue to Cash Operations (RCO) team manages Google's incoming cash transactions on a global basis and ensures that Google's incoming cash processes are controlled, effective, and efficient. As a member of this team, you will find innovative ways to manage our complex set of transactions.
The Revenue Operations team manages a number of different functions: global invoicing for Google's entire product suite, intake of new product and form of payment launches, expansions, acquisitions, and regulatory change that impact order-to-cash processes, management of tax operations, including onboarding, withholding, and reporting, and billing modifications, refunds and disbursements, payments optimization, and abandoned and unclaimed property.
Responsibilities
- Lead a team of global process managers to design and implement scalable solutions through system automation and process improvements. Create and influence long-term direction and strategy for the area.
- Collaborate with product management, engineering, sales, and finance to enable business growth while establishing efficient and controlled processes and policies.
- Lead operations and oversee key metrics on goals/Service level Agreements (SLAs) to ensure timely, accurate, and clear invoices for Google's customers.
- Ensure all transactional processes have adequate controls and reconciliations, and adequate financial and operational reporting is provided.
- Partner cross-functionally oncontrollership-level priorities (e.g., AR aging reduction) and with the Revenue to Cash Organization (RCO).