Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in operations, Trust & Safety, policy, developer relations, account management, or related fields.
- Master's degree or PhD.
- Experience running a scaled program serving thousands of developers/customers while managing relevant Key Performance Indicators.
- Experience in crafting compelling narratives intended to influence internal and external stakeholders, as well as presenting to c-level executives in the organization.
- Experience in data analysis, problem solving, scaled operations, and efficient execution.
- Knowledge of content moderation, DevOps, policy enforcement, customer or developer support or policy creation.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
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About the job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
The US base salary range for this full-time position is $129,000-$191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .
Responsibilities
- Lead the management and resolution of Google Play policy related issues encountered by critical developers within the region.
- Drive Trust & Safety and Google Play-wide policy launches and Trust and Safety initiatives in the region to ensure seamless developer adoption and a safe app experience.
- Manage sensitive escalations, and drive operational improvement to mitigate the future risks, working with Play Partnerships, Policy, Ops, Engineering, and Product leadership.
- Drive highly cross-functional projects collaborating with the global team. Represent your region to solicit stakeholder feedback for Google Play Policies and Operations.
- Work with sensitive content or situationsandmay be exposed to graphic, controversial,and/or upsetting topics or content.Manage high priority escalations that may occur outside of standard non work hours including weekends/holidays as required.