Experience working within an ecosystem of technology partners.

Ability to anticipate customer needs before they arise and quickly address and complete solutions, ensuring a thorough and seamless customer experience.

Ability to drive constant innovation of techniques and methodologies, such as data/insight-driven improvements, develop better ways of delivering technology and serving customers.

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

In this role, you will be responsible for overall delivery success and continuous improvement of the data analytics service delivery operations in the region, including technical implementation services provided directly by Google Cloud professionals, as well as indirect services provided through Google Cloud's network of strategic partners (e.g., Global System Integrators and other IT services providers in the partner ecosystem). You will engage and partner closely with the counterpart delivery leaders and relevant executives of the different Global System Integrators (GSI) partners of Google Cloud in an operating model that ensures success for all stakeholders. You will work closely with the cloud customer experience leaders of each major sub-region in JAPAC, including India, Japan, Southeast Asia, North Asia, Australia and New Zealand. You will also engage with executives of customer and internal cross-functional peer leaders in the cloud to ensure successful delivery of cloud data analytics service.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Be responsible for overall success of technical implementation of cloud data analytics service delivery and continuous improvement of its operations in JAPAC, including India, Japan, Southeast Asia, North Asia, Australia and New Zealand.
  
• Manage performance of JAPAC team and establish a performance management system that systematically governs service delivery operation, including expedient escalation and resolution of issues, and proactive identification/anticipation of implementation issues.
  
• Partner with counterpart delivery leadersin implementation of cross-sector and cross-region delivery success initiatives, escalation and timely resolution of migration/implementation/delivery issues that arise in the course of customer's cloud transformation.
  
• Stay updated on trends in data analytics product and services, formulate strategy and development agenda that integrate cloud service delivery with AI innovations.
  
• Partner closely with governing performance of the various Global System Integrators (GSIs).