Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.
- Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
- Experience in account/campaign management roles, technical troubleshooting or customer support, supported by communication skills and stakeholder management skills.
- Experience to develop perspectives on customer-focused solutions, experience in business analysis to conduct analytics, develop dashboards and make recommendations.
- Experience using Google Ads or other online advertising solutions and the media landscape.
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About the job
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video .
Responsibilities
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshoot and resolve issues interacting with Google's advertisers and sales teams, agencies and partners.
- Apply product expertisesolving technical customer issues and escalations and carry out tactical projects.
- Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
- Partner with our sales and other Cross-Functional (XFN) partner teams to own and improve the journey of all clients across, resolve complex issues and understand customer pain points. Share insights and provide expertise to our partner teams to support product and process improvements.
- Share insights and provide expertise to our partner teams to support product and process improvements.