Googler Experience Operations Specialist

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in operations or HR operations

Preferred qualifications:

• Excellent communication skills, with the ability to support sensitive user needs
• Excellent problem-solving and troubleshooting skills
• Operational mindset to deliver services

About the job

People Experience (PX) is the team at Google that delivers hire-to-retire experiences for Googlers in the moments that matter most. We deliver global HR processes, with regional nuances where needed, that are personalized and delightful for candidates and Googlers. PX teams span Recruiting, Analytics and Planning, HR Operations, Vendor Management, Service Model Excellence, and Googler- and Market-level HR support.

The Googler Experience Operations (GXO) team is the backbone of HR Operations, delivering exceptional experiences to our users. This team runs global operations and builds a framework to manage user queries and processes to an exceptional standard. The Googler Experience Operations function relies on metrics and insights to drive thoughtful workforce planning, make recommendations for program improvements, and deliver consistent and reliable support around the globe.

As part of the GXO team, you will be responsible for ensuring Googlers receive excellent support on one of the most important moments for hires at Google. You will be driven to make a difference, enjoy partnering with a wide and ever changing group of stakeholders, and grow in a fast-paced and often ambiguous environment. You will have a passion for Google and desire to strengthen the way Googlers' experience their work and careers here, and drive Google's overall business performance.

Responsibilities

• Deliver above and beyond operational excellence, in line with assigned service goals, identifying opportunities to improve and scale in order to elevate Operations to an exceptional standard.
• Develop deep expertise in the systems supporting HR Operations service areas, troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.
• Resolve and prioritize complex or sensitive user issues through consultation with vendors and deep collaboration with the Global Process Owners (GPO).
• Implement and execute on service delivery improvements and new process/scope changes, including vendor activities.
• Act as an advocate for users, surfacing relevant user feedback to GPO. Collaborate on initiatives to address user needs, including consulting on content, process, and policy improvements.