Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience in a project/program management, consulting, or client facing role.
  

Preferred qualifications:

• Experience working with both technical and business stakeholders and users.
  
• Knowledge of global sales and customer service operations, platforms, and tools.
  
• Ability to influence others, fostering and maintaining key relationships over time.
  
• Ability to adapt quickly and work in a fast-changing environment.
  
• Excellent negotiation skills.
  
• Interest in improving customer and user experiences.
  

About the job

gTech's Analytics, Products and Tools team (gAPT) leverages deep user
insights and gen AI technology to improve or automate Google's Ads customer support experiences. gAPT partners closely with gTech's Support, Professional Services, Product Management, and Software Development teams to simplify our Ads support products and build the productivity tools ecosystem for gTech users. We are leaders of the customer experience, advocating for big-picture visions, feature requests, and offering product improvements backed by data-driven insights. Our work enables gTech teams to deliver delightful support to our customers.

As a Global Product Lead, you will work directly with Product Management (PM), Software Development, and User Experience (UX) to design, develop, and launch capabilities and improvements for servicing customers. You will represent the Ads Service organizations, translating their needs into requirements. In this role, join a fast-paced team and work cross-functionally with key partners across gTech Ads, Sales, Finance, Product Management, Software Development, and UX.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

Responsibilities

• Partner with cross-functional stakeholders to understand key business needs related to gTech anchor tools.
  
• Set the vision and strategy for Sales and Services platforms and tools, identify strategic solutions, and influence the product and platform roadmaps.
  
• Manage the delivery, performance, and user satisfaction of anchor tool components and features.
  
• Clearly articulate prioritized business needs and customer pain points to the Product Management team and influence their roadmap to address these needs.
  
• Ensure transparency around systems development, providing key information to communicate and educate the business on capabilities and investments.