Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program or project management, or managing cross-functional or cross-team projects.
- Experience in benefits programs and relevant process (and system) design for program implementation.
Experience managing projects with multiple players with cross-functional teams.- Ability to communicate in Portuguese and English fluently to support client relationship management in this region.
- Systems experience of Darwin or Workday.
- Ability for effective client management and influencing skills.
- Strong track record developing and maintaining reliable process documentation.
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About the job
People Experience (PX) is the team at Google that delivers extraordinary, hire-to-retire experiences for Googlers in the moments that matter most. We deliver global HR processes (with regional nuance where needed) that are personalized and delightful for applicants and Googlers. The PX team spans Recruiting, Analytics and Planning, HR Operations, Vendor Management, Service Model Excellence, Googler- and Market-level HR support.
Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You'll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.
Responsibilities
- Support the service roadmap and oversee service delivery in line with objectives.
- Design benefit process and program improvements to address business needs, improve efficiency, and customer satisfaction. Design and plan the rollout of service changes.
- Develop subject matter expertise on the program, policy, or process aligned to the benefits service area and manage policy/process escalations.
- Work closely with Googler Experience Operations to develop and maintain resource documentation including process mapping, training materials, and knowledge management.
- Support the GPO lead to maintain service delivery commitments and share user insights back to clients and partners.