At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.
Role Description
This role is based in Amsterdam
In the journey to further professionalize Booking.com and our industry, we are building a dedicated Partner Process team to support this journey. The team is responsible for managing, governing and optimizing all regulatory processes and acts as a single point of contact for all process related matters across the organization.
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The role of Global Process Owner is responsible to identify, design and drive process innovations. This includes ensuring the process is governed by ensuring all changes are documented and agreed upon with all stakeholders in and outside of the business unit.
Key Job Responsibilities and Duties
- End-to-end responsibility for governing and designing a process domain and being the counterpart for all senior stakeholders to ensure business results are obtained within the ABU and other departments (e.g. CS, Credit control, FinTech)
- Collaborate and influence product teams (Segments, FinTech) to ensure process changes are built timely and meeting the performance as agreed with our legal / tax departments and in line of the external compliance requirements (e.g. DAC7, DSA)
- Host regular MBR/QBRs to present the performance and compliance rate to key stakeholders
- Manage the business change controls, ensuring that all process changes are captured and meeting the external compliance requirements
- Identify, design, initiate, and drive innovations on the partner processes in scope of the team
- Work hand in hand with our product organization, ensuring product/tools follow the designed processes and journeys
- Build and maintain business partner relationships to balance product and process decision, including priorities and feature selection
- Monitor and optimize the performance of the processes and services in scope through continuous monitoring and process feedback
- Collaborate with other teams to create awareness of the Partner Processes within the company
- Remain up-to-date on industry information, regulations, new products, enhancements, system changes and compliance issues.
- Responsible to provide input to regulators and auditors on the functioning of the key processes and the controls
- Act as mentor to help the development and growth of people within the larger team
- Co-develop the craft for process excellence in collaboration with other OpEx leaders in the company
Role Qualifications and Requirements
- Extensive experience (8+ years) with process management
- Extensive experience (8+ years) with managing projects
- Advanced (5+ years) of organizational change management experience
- Knowledge of managing processes in a regulated environment, preferably in the area of know-your-customer
- Agile and entrepreneur mindset, motivated individual
- Ownership and drive of continuous process improvements with focus on automation and scale
- Ability to make independent decisions and set priorities
- Strong networking and ability to influence others
- Experience working with and influencing product teams to translate requirements to solutions for the customer
- Senior stakeholder management skills
Benefits & Perks: Global Impact, Personal Relevance
- Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
- A beautiful sustainable HQ Campus in Amsterdam, that offers on-site meals, coffee, and snacks, multi-faith and breastfeeding rooms at the office*
- Commuting allowance and bike reimbursement scheme
- Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers
- Free access to online learning platforms, development and mentorship programs
- Global Employee Assistance Program, free Headspace membership
DEI: Diversity, Equity and Inclusion at Booking.com
Diversity, Equity and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just create a unique workplace, it also creates a better and more inclusive travel experience for everyone."
We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.
Career Development Opportunities
- Bi-annual performance conversations, company-wide mentoring program, and internal development opportunities
- Unlimited access to online learning platforms: Udemy, Coursera, LinkedIn learning, O'reilly
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.