Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience with data analysis and spreadsheet software.
- Experience with reviewing or assessment of digital content.
- Experience with project and program management.
- Experience conducting online qualitative and quantitative research, including data analysis and reporting.
- Knowledge of non-profit/charity sector and associated research tools.
- Ability to work in a fast-paced environment and be flexible in the changing requirements.
- Excellent written and verbal communication skills.
- Passion for scaling technology to non-profits and empower their mission success.
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About the job
Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Content Specialist, you will ensure we deliver performance goals for sensitive and timely escalations of potentially questionable content. You will manage the response to these escalations globally and use a variety of tools, communications, and facilitation methods to ensure issues are triaged and the right stakeholders are involved in resolution. You will also help test new processes, systems, and infrastructure to manage escalations, contributing input into where we put our efforts next. In addition, you will work into the data around incidents and search for trends, impact, and possible improvements. In this role, you will review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
Responsibilities
- Conduct research on specific non-profit organizations and generate analysis of non-profit mission, messaging, and overall online and offline presence in accordance with YouTube Giving policies.
- Collect, analyze, and report on data based on quantitative and qualitative factors to YouTube and Google for Non-profit stakeholders.
- Identify opportunities to improve research processes, templates, and outcomes.
- Conductcontent review in line with YouTube's community guidelines, including exposure to graphic, controversial and sometimes offensive content.