Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience with HTML and Content Management Systems (CMS).
• 2 years of experience in writing and copyediting.
  

Preferred qualifications:

• Experience in content production tools (e.g., Figma, Composer, Asana, Pulse).
• Knowledge of YouTube consumer product areas.
• Excellent attention to detail and project management skills, with the ability to prioritize and work well in an environment with engaging demands.
• Excellent written and verbal communication skills.

About the job

YouTube User and Platform Operations is a global team dedicated to enhancing the user experience. We provide comprehensive support, planning, resources, and insights based on user feedback to foster a growing YouTube ecosystem. Our focus is on successful product launches, user support, and feedback integration for product excellence.

Within this team, Scaled Communication and Escalations (SCE) offers global support to all YouTube users (e.g., viewers, paid users, creators, etc.) through various platforms like social media, help centers, and forums. The Help and Education (H/EDU) team within SCE focuses on creating and managing support content across these platforms. They collaborate to ensure effective communication, provide reactive support, and elevate user issues to influence product development and strategies.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

The US base salary range for this full-time position is $85,500-$125,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Collaborate with cross-functional partners to plan go-to-market strategies, assessing content request needs and prioritize accordingly.
• Create and deliver help content with direct guidance for go-to-market product launches and improvement. Assist with identification of presentation format, style, and design and ensure content accuracy.
• Analyze data (e.g., help center page views, escalation rates, etc.) and leverage best practices to execute content strategies.
• Develop knowledge across all product areas. Take direction from Vertical Leads, and the Content and Innovation team to execute content changes throughout the product life cycle.