Minimum qualifications:
- Bachelor's degree in Business Administration, a related field, or equivalent practical experience.
- 6 years of experience in customer contracting and agreement management.
- Experience writing and discussing agreement documents, proposal documents, and Statements of Work for professional services engagements, or other agreements for technology services.
- Ability to communicate in English fluently as this is a role that requires communication with USA and Canada based partners in English.
- 5 years of experience in consulting services partnering with sales teams to draft complex customer agreements for large technology services businesses.
Want more jobs like this?
Get jobs in Mexico City, Mexico delivered to your inbox every week.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Commercial Operations Analyst, you will be accountable for the commercial process of creating agreements for Google services from start to finish, ensuring the process is efficient and all agreements are high-quality and customer centric. You will leverage an extended workforce team who are responsible for the development and execution of agreements, leveraging pre-approved language for the contracting artifacts, aiming at a high degree of standardization. You will act as a contact point in their region for the extended workforce function and sit between the Go-to-Market (GTM) teams and other commercial operations stakeholders.
In this role, you will create Statement of Works, Order Forms, and subcon agreements, etc. that meet the unique needs of each customer, while also looking for opportunities to streamline the agreement process and remove any friction.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Liaise with various teams (e.g., Sales, Governance, Commercial, Legal, Partners, and internal support teams) to create final executables focused on time, quality, and accuracy, and remove friction in the process.
- Raise issues with approved scoping language and estimates. Improve existing agreements snippets with the aim to increase the repository of pre-approved language to increase efficiencies.
- Be accountable for high quality agreements leading to high customer satisfaction.
- Ensure agreements artifacts are compliant, meet legal standards, and manage agreement risk and financial health.
- Oversee the executable contract process through to closure, executed by Contracting Agents inclusive of required approvals with process improvement prioritized.