Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in sales or retail management and customer experience.
- Experience in building retail strategies and overseeing its execution.
- Ability to communicate in English and Mandarin fluently to partner with local and regional teams.
- MBA or a technical background.
- Proven track record as a strategic thought-leader in business development, partnerships, product management, general management, or sales.
- Ability to understand, navigate, coordinate and drive consensus amongst multiple Google business units for external partnerships.
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About the job
Channel Sales and Activations (CSA) team mission is to drive sellout across third-party retail and supporting channels (i.e, call center, ISP contact center, physical retail) through driving the consumer journey a in a unified and seamless customer experience across all possible touch points.
As the CSA Lead, you will be accountable to manage the CSA team's day-to-day activities of the Google retail activities for key partners. You will be also responsible to build and drive mid term direction for CSA, set the OKRs and oversee its execution. You will use your functional and domain expertise to lead/manage CSA teams across the region to help to deliver business goals across a multiple and complex set of product areas.
The Hardware Partnerships team was formed with the purpose of bringing the best of Google's software and hardware to our users by bringing to market and distributing a Google-branded hardware portfolio. The team is responsible for managing all partnerships with carriers, retailers and resellers worldwide. This includes the partnerships for products such as Pixel , Google Wifi , Google Nest Thermostat , Chromecast Ultra and Google Home .
Responsibilities
- Build, coach and manage vendor CSA team and their day-to-day activities to maximize sell out of Google devices and services.
- Manage high-profile retail projects with cross-functional stakeholders to improve customer experience across different channels and geographies.
- Ensure the successful implementation and ongoing management of all customer programs, customer experience roll-outs and new products and services.
- Develop omnichannel strategy and oversee its implementation along with regional business goals and OPEX guardrails.
- Ensure that consumer insights are collected and elevated to the regional and global teams in actionable formats to drive the business forward.