Marcus by Goldman Sachs

The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

YOUR IMPACT

As a Tech & Provisioning Specialist within Goldman Sachs Marcus, you will play a critical role in provisioning system access and resolving access related issues for a key business line within Marcus. The Tech & Provisioning team is responsible for provisioning system access, preforming regular access audits, and resolving system issues for Deposits. Tech & Provisioning works closely with business leaders, onboarding teams, Engineering, and external partners to ensure all employees are equipped to perform their role. The team also continually works to enhance current systems and processes. Tech & Provisioning is integral in ensuring that the Marcus businesses are equipped to provide excellent service to customers.

We have a fast-paced, results driven culture and are looking for an individual with a technical mindset who can become a subject matter expert to provision for a business line within Marcus.

Responsibilities

• Provision all necessary systems for new hire and transfer employees.
• Mitigate risk through frequent access audits.
• Partner with business leaders and partners to ensure systems provisioned and working as expected.
• Troubleshoot system issues and validate errors.
• Partner with Engineering and other key stakeholders to resolve technical issues and process gaps.

Basic Qualifications

• Strong time management and organization skills to be able to work on tight deadlines.
• Experience system provisioning or tech related field.
• Demonstrated communication skills and techniques within a fast-paced corporate environment.
• Experience developing action plans to improve business processes.
• Ability to identify and troubleshoot technical errors.
• Ability to lead multiple projects and deadlines.
• Ability to build and maintain relationships while leading critical business projects.
• Flexibility to use similar skills in report audits, reporting, tool development etc.

Preferred Qualifications

• Experience in provisioning, tech, WFM, or contact center operations.
• Bachelor's degree in Finance/Accounting, Information Systems, Engineering, or related field
• Experience in Excel
• Experience with Jira and Confluence
• Experience in banking/ financial services

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

© The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity