Insurance Senior Analyst (Fixed Term)

Why GMF?

GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

About the role

The Insurance Senior Analyst is responsible for support insurance manager with the technical, administrative and commercial processes, particularly those related to telemarketing sales of the line of business assigned.

• Bachelor's degree in Marketing, Business, Finance, Accounting, Engineering, Actuary or related is required.
• Strong oral and written communication skills in Spanish and English
• Certifications or special training needed: Telemarketing, Insurance knowledge and certifications useful
• Total years and type of prior related experience:
  • 2 year experience in telemarketing (must)
  • Insurance knowledge with related work experience (must)
  • Experience in telemarketing strategies (preferred)
  • Experience placing insurance through third parties (preferred)
• Fluent English
• Interpersonal, communication and negotiation skills
• Teamwork and collaborative attitude.
• Data Analysis and constant follow-up skills.
• Detail Oriented.
• Ability to multitask.
• Highly responsible and proactive attitude.
• Customer focused approach.
• Intermediate Microsoft Office Skills (Access database management is a plus).
• Achievement and result focused - for self and team
• Commercial understanding of the business, i.e. business drivers, market forces, etc

• Promote the construction and documentation of all processes through BPMS methodology, includes the life cycle of insurance (quotation - issue - claims- cancelations - commissions- manage of earn premiums, and so on).
• Act as a primary point of contact of insurance companies, insurance brokers and telemarketing companies with internal areas in terms of procedures and operational issues related with insurance.
• Develop market strategies with insurance brokers and/or telemarketing vendors by stablishing agreements aiming to achieved goals set in the sales-plan, monitoring through KPI, sales, in-bund and out-bound metrics, and providing support to internal GMF areas in order to coordinate operations and project task as necessary to ensure the performance marketing vendor.
• Monitoring the SLA and contracts with the different providers and support customer service in order to develop actions to improve the performance of the vendor according with the SLA
• Support definition of Vehicle Insurance, PPI, GAP and Extended Warranty functionality in all available platforms.
• Lead the Insurance products implementations (in UAT pre and post deploy)
• Lead the insurance conciliation process
• Support the relationship with the providers, doing the follow up of the projects and daily activities require for the business
• Support the pricing revision, loss analysis and competitiveness (benchmarking) of the different products
• Lead the tender processes when is required, interacting with all internal areas involved (legal, compliance, sales, finance, operations, etc)
• Collaborate with the F&I team in all the training process
• Support commercial team with specific campaigns to the network
• Support the planning and implementation of insurance projects (end to end)