CO Salary Range: USD 102,000.00 - 113,000.00 per year

At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We're not just growing to build better internet experiences, we're also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.

This role is anticipated to close on [1/29/2024].

Role Description

As a Customer Acquisition Manager (CAM), you will help develop and manage the day-to-day execution of the market-level strategy for door-to-door and small/medium business sales channels. You will be charged with leading a team to drive toward the achievement of sales goals required for customer growth. You will also work cross-functionally with local teams to support customer satisfaction efforts and ensure field escalations are resolved in a timely manner.

• Develop data-driven tactical plans for the execution of the local door-to-door sales, retail, and Small- and Medium-sized Business (SMB) strategy.
• Manage the hiring, onboarding, and day-to-day operations of our local door-to-door Sales team, including daily/weekly meetings, training, reporting, and field coaching.
• Partner with national retail manager and assigned retail vendor to oversee the daily operations of retail locations and be the local point of contact for retail vendor management team.
• Work with local sales support coordinator to manage local field escalations for all assigned channels and ensure they are resolved within service-level agreement goals.
• Gather local market insights and create sales reports for the dissemination of relevant field sales information to the local head of sales and other local/regional leaders.

• Bachelor's degree or equivalent practical experience.
• 2 years of experience working in sales management or operations.
• Experience using data analytics tools (e.g., Google Sheets or spreadsheet software), Salesforce, or a Customer Relationship Management (CRM) tool to measure sales performance or operational challenges.
• Experience managing projects and reporting to executive-level stakeholders.

• Experience building and motivating direct Sales teams, door-to-door sales, and/or managing Sales Vendor teams in the Telecom Industry.
• Experience managing diverse extended workforce teams to achieve business goals.
• Ability to recruit, manage, and retain a Sales team with demonstrated goal attainment.
• Ability to manage daily operations, projects, and tasks to completion with limited supervision.
• Excellent verbal and written communication skills to influence stakeholders, including the executive leadership team, peers, managers, etc.