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Lead Customer Order & Fulfilment Specialist

AT GE Vernova
GE Vernova

Lead Customer Order & Fulfilment Specialist

Richmond, VA

Job Description Summary

The Repairs Value Stream Estimating Manager is responsible to provide the Sales / Commercial teams with Cost, Scope and Cycle for all non-standard (not CPQ configured) repair offers.

Providing direct support to the Sales / Commercial teams and collaborating with other organizations to further integrate and develop cost models and build new standard models for the Steam Turbine & Generator repairs portfolio in the CPQ platform.

Partnering closely with Optimization, the Service Centre, Engineering, Sourcing and Logistics, the Estimating Manager creates "should cost" estimates, reflecting the appropriate rates & processes.

The Estimating Manager is a key position requiring significant expertise in Steam Turbine repairs and / or manufacturing (Generator knowledge a plus), enabling new orders, supporting growth, developing solutions and enabling the Service Centre to be successful.

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This opportunity gives the incumbent the necessary skills to grow

Job Description

Essential Responsibilities

  • Translating RfQs into Cost, Scope and Cycle offers, responsible and accountable for delivering quality offers on behalf of the defined Service Centre(s)
  • Remotely coordinating major stakeholders, ensuring Service Centre buy in and cost solidity
  • Coordinating with Engineering for scope definition as necessary, Service Centres for hours and cycle and Sourcing and Logistics for lead time and cost information
  • Supporting the Sales team with offer clarifications, information and driving offer cost review
  • Building new standards into the core quoting platform (CPQ) for repairs cost configuration
  • Compile, analyse and integrate cost data and related inputs from various internal functions, partners and suppliers required in the development of cost estimates
  • Support maintenance of cost standards and models either through direct involvement or by providing systematic feedback
  • Analyse 'as estimated' versus 'as executed' cost and reporting findings and lessons learnt, building into future estimates as necessary
  • Represent the Estimating organisation in addressing matters with internal customers, partners and suppliers
  • Accountability for quote accuracy and objective to provide estimates within target timeframe and compliance boundaries
  • Richmond location specific:
    • Drive standard model development across Americas region
    • Support regional estimating effort (Morelia, Schenectady, Atlanta, etc...)

Qualifications / Requirements

  • Bachelor's degree in Mechanical engineering or related and five years costing / planning experience in the power industry
  • In depth knowledge of Steam Turbine technologies and experience in repairs
  • Understanding and experience of other Product Line repairs, in particular, Generator Rotors (Fields)
  • Knowledge of relevant industry and understanding of the processes used in parts manufacturing and repair
  • Ability to remotely coordinate deliverables from cross functional teams and processes
  • Proven planning and project management skills, proactive in risk management & compliance matters
  • Fluency in English is essential, local and other languages are an advantage
  • Ability to work effectively in a culturally diverse and highly matrixed environment

Desired Characteristics

  • Previous experience with CRM systems (NEX) and other sales platforms (CPQ)
  • Ability to work independently with large data sets
  • Knowledge and experience of Microsoft office
  • Knowledge and understanding of relevant standards and GE policies

Eligibility Requirements

  • Must be legally authorized to work in the USA without sponsorship now or in the future.
  • No sponsorship provided; this position is onsite at GE Richmond, VA Repair Center

Pay Transparency

The base pay range for this position is $78,800.00 - 131,000.00. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for a 10% performance bonus/variable incentive compensation/equity. This posting is expected to close on April 1, 2025, or thereafter.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.

Benefits Available to You

GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits

  • Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
  • A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
  • GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Inclusion & Diversity

At GE, we believe in the value of your unique identity, background, and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: https://jobs.gecareers.com/global/en/diversity-at-ge

About GE Gas Power

GE Gas Power engineers cleaner, more accessible energy that people depend on, powering growth and prosperity for people everywhere. Our leading technologies produce a third of the world's electricity thanks to our talented people, who make gas work for our customers, stakeholders and the world. Through relentless innovation and continuous partnership with our customers, we are building the energy technologies of the future and providing the cleaner, more efficient power people depend on today.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

Client-provided location(s): Richmond, VA, USA
Job ID: GE_power-1295926805
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Assistance Program
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Summer Fridays
  • Financial and Retirement

    • 401(K)
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
    • Internship Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Unconscious Bias Training

Company Videos

Hear directly from employees about what it is like to work at GE Vernova.