Job Description Summary

Job Description

Summary:

As an HR Operations Administrator you will be participating in dedicated HR processes where you will be handling Employee / HR queries and being involved in projects of improving/simplifying your respective process responsibilities. You will work closely with HR business partners and cooperating with Senior experts / owners of your responsible HR service process.

Essential Responsibilities:

• Support HR Operations services such as On-boarding, Off-boarding, employee life cycle, benefits (one or several of the processes) and ensure people, structures, processes and systems are aligned to deliver key objectives efficiently and effectively.
• Understand employee questions and issues, advise them in a professional way and handle their queries in a timely manner by ensuring excellent employee experience
• Deal with operational issues and process failures, identifying and implementing appropriate solutions.
• Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
• Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE Vernova policy requirements
• Be proactive in handling process gaps faced and be involved to find a solution and participate in process improvements (we are keen advocate of Lean methodology when changing our processes for the better)

• Bachelor's degree in Human Resources or related Business degree from an accredited university or college or equivalent knowledge or experience
• Fully professional Spanish and English language knowledge both verbal and written
• Some relevant professional work experience with demonstrated achievement in Service-oriented environment.
• Ability to work in a complex and rapidly changing work environment across multiple stakeholder groups, with comfort and efficiency
• Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner
• Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity

• Able to write and speak Portuguese language
• Strong problem-solving skills to quickly identify and present the creative/collaborative solutions
• Strong communication skills
• Previous experience working with Workday and any ticketing system is an advantage