Description
Hybrid: 02 days of the week working from home.
Role:
The role involves building and managing a high-performing HR Shared Services team with a focus on improving structure, adapting, and increasing efficiency. Key responsibilities include:
- People Management : Overseeing daily operations, conducting performance appraisals, providing coaching, and implementing development plans and disciplinary actions.
- Continuous Improvement : Identifying and recommending process improvements to increase operational efficiency, quality, speed, and safety. Conducting meetings with stakeholders to align and address process gaps.
- Project Management : Organizing teams for performance improvement initiatives and ensuring adherence to project plans.
- Relationship Management : Collaborating with other HR teams, GBS, and external partners to drive continuous process improvements and align service excellence projects.
- Operational Efficiency : Monitoring team performance, ensuring compliance with SLAs and global policies, and conducting periodic quality checks.
- Complaint Management : Resolving issues efficiently and escalating complex matters as needed.
- The role may be adjusted based on business needs, with any changes communicated to the employee as necessary.
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Additional Description
Qualifications:
- Bachelor's degree in business, Human Resources or related experience;
- Language Skill: Advanced/Fluent English. Spanish would be a plus;
- Solid experience in Human Resources for Brazil environment;
- Understands the regulatory environment and/or experience in the Shared Services business in Brazil would be a plus.
Skills/Competencies :
- Flexibility and Organizational agility;
- Strategic thinking, consulting and analytical skills;
- Interpersonal Savvy / Communication and work collaboratively;
- Broad understanding of Operational systems and technology;
- Accountability;
- Build effective Network within other cross functional leaders and areas;
- Ability to comfortably interact with unions, employees and leaders; at all levels and proven ability to work in a team environment;
- Dealing with ambiguity;
- Problem Solving;
- Accountability: Time / Deadline / Delegate / Multitask;
- Data Driven;
- Expertise to present data, findings, and potential actions/solutions to stakeholders;
- Project management, change management and continuous improvement;
- Ability to think creatively and strategically.
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
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