Description
Hybrid This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Technical Center(Champion Service Operations, Warren MI three times per week, at minimum [or other frequency dictated by the business
Do you have experience in global warranty, data analytics and customer experience? If you consider yourself a business leader and creative innovator in this space this may be the next step in your career!
We are immediately seeking a highly skilled and motivated Regional Warranty Manager to join our organization. This role requires an individual who is passionate about providing exceptional customer service and ensuring the seamless operation of our warranty operations. With excellent communication and leadership skills, the successful candidate will lead a team of professionals in providing top-notch warranty support to our valued Dealership partners.
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The Regional Warranty Manager position operates within the 'Dealer Service and Warranty Operations' organization within the Customer and Care and Aftersales division of General Motors. The primary objective of this position is to drive accuracy and efficiency in the warranty claim submission process by engaging with our General Motors Dealership Partners and other cross-functional teams within General Motors.
Responsibilities:
- Lead a Geographically Dispersed Team of Field Warranty Managers / Specialist across US - Provide Strategic Direction with Clear Priorities and Performance Expectations
- Ensure Dealer accountability to Warranty Policies and Procedures
- Monitor Regional Warranty Costs Drivers
- Analyze Dealer Warranty trends and address out of line Conditions
- Oversee Dealer Self-Review Process, Dealer audits and Regional Appeals
- Support Dealer Mediations
- Develop and host regional dealer warranty seminars.
- Provide warranty guidance and expertise to regional Part Sales & Service Field team
- Retention and Management of Warranty Documentation, including "Legal Holds"
- Oversee Regional Warranty Communications
- Manage Controllable Warranty Costs and Lead Business Improvement Actions
- Function as a Field Warranty liaison with Warranty Support Center (WSC), Warranty Processing Center (WPC), Fleet and Commercial and Brand Quality
This job may be eligible for relocation benefits.
Additional Description
Required Qualifications:
- Bachelors Degree
- 5+ years of experience in service, parts operations or related
- 5+ years of leadership experience
- Ability to motivate, inspire and function as catalyst for innovation and change management
- Strong Business Acumen & Customer Focus
- Strong data analytic capabilities
- Effective communication skills and ability to adjust style, frequency, and approach for multiple audiences
- Willing to travel 25% Domestically
- Flexible Working Schedule to accommodate multiple US time zones
Competencies:
- Preferred automotive Technical Knowledge
- Preferred Dealership Knowledge
- Builds and maintains strong internal/external relationships
- Drives for Results & Drives Change Management
- Conflict Resolution
- Be Curious
- Proficient In Process Improvement, Analytical Thinking & Data Judgement
- Informative and Persuasive communication skills
- Timely Problem Solving
- Innovation and Creativity
- GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
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Diversity Information
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Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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