Description
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Coppell, TX office three times per week, at minimum [or other frequency dictated by the business].
The Role
CCA is seeking a dynamic and results-oriented Regional Operations Manager to lead and optimize aftersales operations across multiple regions. This strategic role requires a leader with extensive knowledge of aftersales processes, fixed operations, customer success, and operational efficiencies. The Regional Operations Manager will collaborate closely with key stakeholders to ensure seamless operations, drive revenue growth, and enhance the overall customer experience.
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The ideal candidate embodies GM's Behaviors, is committed to our customers, motivated by change and major transformation, and aims to drive enterprise-wide value. Key strengths include embracing change, setting short, medium & long-term goals that deliver customer success, cross functional collaboration, and leading through influence across the GM enterprise in an ambiguous / fast-paced environment.
What You'll Do (Responsibilities):
- Align regional sales goals with CCA strategy in collaboration with senior leadership.
- Provide resources, training, and support to staff.
- Track and analyze key performance indicators (KPIs).
- Use data-driven insights to optimize regional performance.
- Address escalated customer issues with the customer service and sales teams.
Competencies:
- Leadership : Lead teams effectively and manage cross-functional collaboration.
- Strategic Thinking : Develop and execute plans to support regional goals.
- Problem-Solving : Identify issues and implement solutions proactively.
- Analytical Skills : Analyze data to assess performance and identify improvements.
- Customer Focus : Understand and meet customer needs while driving business results.
Additional Description
Your Skills & Abilities (Required Qualifications):
- 5+ years in parts and service field operations
- Proven experience in driving operational efficiency and strategic sales growth.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- High integrity and ability to manage confidential content.
- Effective time management and prioritization skills.
- Ability to plan and organize in a changing environment.
- Strong oral and written communication skills.
- High interpersonal skills to motivate and elicit work from others.
- Advanced data acumen and analytical ability.
- Willingness to offer opinions and challenge leadership constructively.
- Decisive in action-oriented environments.
- Ability to anticipate and manage risks.
- Proficiency with Microsoft Office and SharePoint.
- Familiarity with CCA Sales & Marketing /Channels/Field and comfortable in office environment.
This position requires the ability to legally operate a motor vehicle on a regular basis.
This job may be eligible for relocation benefits.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
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